Teamcenter L2 Support

Teamcenter L2 Support
Austin, TX/Sunnyvale, CA

Role Overview:
The Teamcenter L2 Support engineer provides technical support for end-users, resolves application issues, performs system monitoring, and ensures smooth operation of Teamcenter PLM environments. This role acts as the escalation point for issues beyond L1 support and works closely with functional and infrastructure teams.

Key Responsibilities

• ProvideLevel 2 support for Teamcenter issues related to user access, data management, workflows, and integrations.
• Knowledge of Windows/Linux environments and basic SQL queries
• Analyze and resolve incidents, service requests, and problem tickets within defined SLAs.
• Troubleshoot issues related toRich Client, Active Workspace (AWC), BMIDE changes, and Teamcenter modules.
• Good understanding ofTeamcenter architecture, server components, and environment structure.
• Perform routine system checks, log analysis, and monitoring to ensure application stability.
• Support deployments, patches, and configuration updates in coordination with L3/engineering teams.
• Document solutions, create knowledge articles, and support continuous improvement initiatives.
• Work with cross‐functional teams like CAD, infrastructure, and database teams to resolve complex issues.

Nice-to-Have Skills

• Exposure toCAD integrations (NX, CATIA, Creo).
• Understanding ofITIL processes (Incident/Change/Problem management).
• Basic scripting knowledge (Shell, Batch, Python).

Experience

• 5 +years of relevant experience in Teamcenter support or PLM application support.