Team Lead • Global Mobility and Travel - ADMIN

Travel Operations Management

• Oversee domestic and international travel bookings, including flights, hotels, visas, airport transfers, and travel insurance.
• Ensure travel requests are processed within agreed service levels and in accordance with company policies.
• Handle escalations related to travel disruptions, cancellations, emergencies, and traveler issues.

Team Leadership

• Lead, mentor, and develop the travel coordination team.
• Allocate workloads and monitor team performance against established KPIs.
• Conduct regular team meetings, performance reviews, and training sessions.

Vendor & Stakeholder Management

• Manage relationships with travel management companies , airlines, hotels, and other travel service providers.
• Maintain and monitor service quality, and contractual obligations.
• Collaborate with Finance, Procurement, and business stakeholders on travel-related requirements.

Policy Compliance & Governance

• Ensure adherence to corporate travel policies and approval workflows.
• Monitor travel spend and identify opportunities for cost optimization.
• Maintain accurate travel records, reports, and audit documentation.

Reporting & Analytics

• Prepare periodic travel reports, including spend analysis, savings achieved, policy compliance, and traveler trends.
• Analyze travel data and recommend process improvements.
• Track and report key travel metrics and service levels.

Risk Management & Traveler Safety

• Support traveler tracking and emergency response processes.
• Ensure travelers receive required documentation, advisories, and compliance information.
• Coordinate with relevant stakeholders during travel-related crises.

Qualifications

• Bachelor's degree in Business Administration, Hospitality, Tourism, or a related field.
• Certification in Travel Management or related discipline is an advantage.

Experience

• 7-9years of experience in corporate travel management or travel operations.
• Minimum 2-3 years of team leadership experience.
• Experience managing global travel programs and travel vendors preferred.

Skills & Competencies

• Strong knowledge of corporate travel processes and travel management systems.
• Excellent vendor management and negotiation skills.
• Strong analytical and reporting capabilities.
• Good understanding of travel policy compliance and cost control.
• Excellent communication and stakeholder management skills.
• Ability to work under pressure and manage travel emergencies.
• Proficiency in Microsoft Office Suite and travel booking platforms.