Team Lead, Business Analysts

Job Posting

• Lead, coach, and manage a team of Senior Business Analysts, including performance management and professional development recommendations.  Escalate complex employee and HR related matters to PMO Manager and provide recommendations to support decision making and resolution.
• Participate in hiring and recruitment and provide orientation to new BAs.
• In collaboration with PMO leadership, assign and prioritize Business Analyst (BA) work across projects and initiatives in alignment with portfolio priorities while ensuring balanced workloads based on capacity.
• Ensure BA work effectively supports project delivery timelines and outcomes.
• Support governance bodies (e.g., investment committees) with analysis, insights, and recommendations.
• Monitor and support the development of high-quality BA deliverables throughout the project lifecycle, ensuring adoption of business analysis best practices and adherence to PMO governance requirements. Intervene where risks or quality issues arise.  Examples of BA deliverables include, but are not limited to:
• Business cases and options analysis that clearly articulate value, risks, and alignment to corporate strategy
• Requirements
• Gap analysis and solution recommendations
• Current and future state assessments
• Process maps and workflows
• Requirements Traceability Matrix
• User Acceptance Testing (UAT) plans, test cases
• Training plans, training materials, training delivery
• Operational Support Models
• Standard Operating Procedures (SOPs)
• Identify systemic issues or gaps impacting project success and recommend improvements.
• Act as a senior point of escalation and advisory support for complex initiatives and key partner engagements.
• Collaborate with PMO leadership, Project Managers, and business key partners to support effective delivery and portfolio outcomes.
• Act as a senior liaison between business units and IT to translate business needs into actionable solutions.
• Provide strategic advice to the continuous improvement of business analysis practices, templates, and methodologies.
• Contribute to maturing PMO capabilities and governance processes.
• Support resource planning and forecasting for BA services.
• May be assigned complex Business Analyst project work as needed.

• Undergraduate degree in Computer Science, Business Administration, Public Administration or a suitable combination of a degree with Business Analysis training and experience.
• The following education or certification are considered an asset: Masters of Business Administration, recognized Business Analysis certification (CBAP, PMI-PBA or equivalent), ITIL certification.
• Minimum eight years’ experience functioning as a senior business analyst implementing and delivering projects in a private or public sector organization (public sector preferred).
• A minimum of three years of managerial, supervisory, and/or demonstrated leadership experience, including leading, mentoring, and developing Business Analysts or other professional staff.
• A minimum of five years of experience in business analysis within complex IT or enterprise environments.

• Strategic thinking and leadership with strong abilities in relationship management.
• Ability to develop effective and efficient solutions to diverse and complex business problems.
• Ability to interact with senior management to document, analyze, and recommend solutions and business changes.
• Ability to build strong relationships with key partners including senior management, clients, and technical staff.
• Demonstrated ability in translating business needs into technical requirements and solutions.
• Advanced knowledge of business analysis principles, methodologies, standards, and best practices.
• Strong analytical, problem solving, organization, decision making skills, and attention to detail.
• Advanced knowledge of business case development, options analysis, benefits realization, and investment governance processes.
• Advanced proficiency in requirements elicitation, requirements management, process modelling, business process improvement, requirements traceability, and acceptance testing planning and execution.
• Strong knowledge of project delivery methodologies, including Waterfall, Agile, and hybrid approaches. 
• Working knowledge of project management and organizational change management principles and practices.
• Working understanding of the technical architecture components that comprise and IT solution.
• Strong communication, facilitation, negotiation, stakeholder engagement, and relationship management skills.
• Working knowledge of formal process improvement models or frameworks such as Lean Six Sigma (minimum Yellow Belt), CMMI.
• Demonstrated initiative and ability to work under pressure and meet tight deadlines.
• Strong knowledge of municipal government workings.
• Proficiency with Microsoft 365, Visio, and related business analysis tools.