Senior Associate Relations Advisor

Role Specific Information

Job Description

This role is based at our Corporate Office in Menomonee Falls, WI. You’ll work onsite from Monday through Thursday, with the option to work remotely on Fridays.

About the Role

As Senior Associate Relations Advisor, you will oversee a critical area of work within Associate Relations in addition to the Associate Relations advisor responsibilities. You will serve as a lead resource for new and current Associate Relations team members, identify opportunities and oversee the implementation of solutions based on key themes or trends. 

What You’ll Do

• Lead critical associate relations decisions and execute confidential investigations across all organizational levels for claims involving harassment, leadership behavior, and attendance

• Serve as the strategic liaison for HR Business Partners (HRBPs), cross-functional business partners and Associate Relations team, including presenting key findings and investigation resolutions

• Serve as a subject matter expert and resource for all associate relations related inquiries and concerns

• Provide coaching to cross-functional leadership

• Lead performance conversations and give direction on the communication plan for their associate(s) 

• Conduct follow up conversations with impacted associates 

• Draft and participate in counseling sessions that are occurring across the organization 

• Serve as a subject matter expert within a specific area or body of work

• Build strategic cross-functional partnerships, evaluate processes and data to drive operational efficiency, and provide ongoing guidance and support to team members and leadership

• Leverage case management data and cross-functional partnerships with Legal and HRBPs to identify organizational trends and deliver targeted associate relations solutions for key business units

• Partner with Associate Relations leaders to identify best practices for mitigating case reoccurrences 

• Serve as a primary resource and mentor for the Associate Relations team, leading new member training by managing structured onboarding calendars and providing ongoing guidance to team members and leaders

• Identify, develop and implement professional development training and educational activities for the Associate Relations team 

• Identify and implement solution(s) for Associate Relations/AskHR team cohesion

• Partner closely with Associate Relations Subject Matter Experts (SME) groups to design and/or facilitate custom training for individual business units

• Additional tasks may be assigned

What Skills You Have

Required

• 3+ years of experience in HR or similar function

• Strong experience and knowledge of associate relations 

• Bachelor’s degree or equivalent experience 

• Strong verbal and written communication skills 

• High attention to detail 

• Strong critical thinking and problem solving skills 

• Proven ability to multitask and prioritize workload 

• Able to maintain high level of confidentiality 

Preferred

• Experience with ServiceNow, Workday, and other human capital management systems

Essential Functions

The requirements listed below are representative of functions you will be required to perform, however you may be required to perform additional functions. Kohl’s may revise this job description from time to time. To perform this job successfully, you must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, absent undue hardship.

• Ability to perform the accountabilities listed in the “What You’ll Do” Section

• Ability to maintain prompt and regular attendance as set by the company 

• Ability to work at least 8 hours per day, occasionally longer when necessary to meet business needs, 5 days per week

• Ability to comply with dress code requirements

• Ability to learn and comply with all company policies, procedures, standards and guidelines

• Ability to give direction and receive, understand and proactively respond to direction from leadership and other company personnel

• Ability to work as part of a team and interact effectively and appropriately with others

• Ability to maintain composure and work in a fast paced environment while accomplishing multiple tasks within established timeframes

• Ability to satisfactorily complete company training programs

• Perform work in accordance with the Physical/Cognitive Requirements section

Physical/Cognitive Requirements 

• Ability to use a personal computer for tasks such as communicating, preparing reports, etc.

• Ability to plan, prioritize and monitor activities across business units

• Ability to complete or oversee the completion of assigned projects in a timely manner

• Ability to comply with health and safety standards