TAX - Sr Desktop Support Tech #3 - 100% ON SITE

Virginia Information Technology Agency

Title/Role: TAX - Sr Desktop Support Tech #3 - 100% ON SITE (812381)

Req. Status: Open

No. of Openings: 1

Total No. Filled: 0

Start Date: 10/26/2026

End Date: 05/31/2027

No New Submittals After:

Max Submittals by Vendor: 2

Per Opening Currently Engaged: 0

PO Number: PO05485735 - L1

Worksite Address: 600 E. Main St. Richmond, VA

Agency Interview Type: Both Web Cam and In Person Interview

Work Arrangement: Onsite

Engagement Type: Contract

Short Description:

Sr Desktop Support Tech. Both Web/Virtual and IN PERSON Interviews will be conducted.

VENDOR MAXIMUM SUBMITTAL RATE: $40.95

100% ON SITE from Day One

Parking not provided for contractors

Complete Description:

Per Mgr: Interviews will be a combination of Virtual/Web based IV (initially) then a possible FOLLOW UP IN PERSON Interview will be conducted if there is interest. Since this role is 100% on site - NO OFFER will be extended until the in-person interview is completed. Pls make sure your candidate aware of this.

100% ON SITE from Day One

Parking not provided for contractors

ABOUT THE ROLE

Virginia Tax seeks qualified resource to be responsible for:

• Considerable knowledge of Microsoft Operating systems; Windows 11 or higher; Working knowledge of MS Office including Outlook and MS365.
• Considerable knowledge of pc hardware, peripherals & networks
• Considerable knowledge of Laptop Refresh
• Ability to use software tools (SCCM, Remote Desktop, Dameware etc) to remotely connect to workstations.
• Excellent troubleshooting skills
• Ability to perform software installations, configurations and troubleshooting hardware and software.
• Considerable knowledge of SCCM/SMS
• A strong working knowledge of computer systems, hardware, and software, including drivers and bios.
• Excellent problem-solving, analytical, and team-working skills.
• Excellent customer service, communication and interpersonal skills.
• An openness to learning new technologies.

Skill Required / Desired Amount of Experience

Strong working knowledge of computer systems, hardware, and software, including drivers and bios Required 4 Years

Excellent problem-solving, analytical, and team-working skills Required 4 Years

Excellent communication and interpersonal skills. Required 4 Years

demonstrated ability to obtain feedback from customers to improve training methods. Required 4 Years

Running reports and analysing common complaints and problems. Required 4 Years

An openness to learning new technologies. Required 4 Years