Sr. Software Engineer (Emerging Channels)

About the position 

The Senior Software Engineer designs, develops, and supports scalable, API-driven solutions across Salesforce platforms, with a focus on Agentforce, order management (OMS), and AI-enabled workflows. 

This role is responsible for building and integrating intelligent, automation-driven experiences that support both customer interactions and commerce operations, including order lifecycle management, service workflows, and emerging AI-assisted use cases. 

You will work across Salesforce core (Service Cloud, APIs), SFOMS, integration layers, and AI services to deliver reliable, secure, and high-performing solutions. The role balances system orchestration, backend engineering, and workflow automation, while contributing to broader commerce and service capabilities. 

How you will make a difference 

• Design, develop, and maintain Salesforce-based solutions across OMS, Service Cloud and Agentforce 

• Build and optimize agent-driven and workflow-based experiences 

• Integrate Salesforce systems with external platforms using API-first and event-driven architecture 

• Develop and maintain services and orchestration layers connecting Salesforce (Service Cloud, SFOMS), Commerce platforms & external APIs and AI/LLM-based systems where applicable 

• Support and enhance order lifecycle workflows (creation, updates, returns, fulfillment signals) 

• Contribute to AI-enabled use cases, including conversational or automated workflows using Agentforce 

• Participate in backlog refinement, estimation, and delivery planning 

• Establish and maintain quality, monitoring, and operational standards 

• Troubleshoot and resolve issues across Salesforce, integration, and API layers 

• Drive improvements in automation, system reliability, and developer productivity 

• Contribute to long-term architectural planning, modernization efforts, and platform roadmap development 

You are 

• Experienced in Salesforce ecosystems, beyond basic configuration 

• Focused on building scalable, API-first, and maintainable systems 

• Interested in applying AI and automation to real-world workflows 

• Able to balance feature delivery with foundational improvements 

• A collaborative team player who can work with product, QA, and cross-functional teams 

• Able to navigate ambiguity and contribute to emerging technology initiatives 

You Have 

• 6+ years of software engineering experience 

• Extensive experience with Salesforce core platforms (Service Cloud, Apex, APIs, workflows) 

• Experience working with Order Management Systems (SFOMS or similar) 

• Strong experience with API design, integration, and distributed systems 

• Experience building backend services and orchestration layers 

• Ability to troubleshoot issues across multiple systems and environments 

• Experience with CI/CD solutions (GitHub Actions, Bitbucket Pipelines) and automated QA pipelines. 

• Working knowledge of Agile, Scrum, and cross-squad collaboration models. 

Nice to Have :

• Experience with Salesforce Agent force  

• Exposure to AI/LLM integrations or conversational systems 

• Experience in ecommerce or retail domains 

• Familiarity with Azure or other cloud integration platforms 

• Understanding of automation frameworks and workflow orchestration patterns 

• Experience with monitoring, observability, and production support 

This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.