Systems Support Specialist

About Vibrantz Technologies

Vibrantz Technologies is a leading global provider of specialty chemicals and materials solutions whose purpose is to bring color, performance, and vibrancy to life. Every day, our employees, the products we make, and our valued customer partnerships are inspired by this purpose.

Serving over 11,000 customers, Vibrantz's technologies are trusted in a variety of advanced materials, color solutions and performance coatings applications and consumer products. We are experts in particle engineering, glass and ceramic science and color technology. Our technologies are used in small amounts to make big impacts on applications and consumer products, including durable vehicles and batteries, easier-to-clean appliances, energy efficient roof titles and bricks, stronger and more decorative glass, and echo-friendly paints.

Headquartered in Houston, Texas, Vibrantz has over 50 manufacturing facilities and sales offices on six continents, and we employe 4,500 individuals. Our shared culture is rooted strongly in our four core values that focus on winning with customers, striving for excellence, championing people, and doing the right thing.

Vibrantz is owned by American Securities, a leading U.S. private equity firm that invests in market-leading North American companies with annual revenue generally ranging from $200 million to $2 billion and/or $50 million to $200 million of EBITDA. American Securities and its affiliates have approximately $23 Billion under management and are based in New York with an office in Shanghai.

For more information, please visitwww.vibrantz.com andwww.american-securities.com

Location

Total Rewards

We offer comprehensive total rewards packages including base pay, variable incentive programs, 401K, medical, dental, vision, life & disability and variety of well-being resources that meet the needs of our diverse workforce. Union benefits are governed by the applicable collective bargaining unit agreement.

Vibrantz is committed to maintaining pay transparency in accordance with applicable laws and best practices. Compensation for this position will be determined based on a combination of factors, including education, professional certifications, relevant experience, and other job-related considerations permitted by law.

Role Overview

The Systems Support Specialist provides hands-on support for modern workplace technologies, endpoint management, collaboration platforms, and regional IT operations across the Americas. This role is responsible for ensuring reliable technology services, supporting end users, coordinating infrastructure and site initiatives, and maintaining secure and compliant technology environments. The position partners with business leaders, vendors, and global technology teams to deliver operational excellence, service continuity, and technology improvements. Success in this role requires strong technical troubleshooting capabilities, customer service skills, and the ability to coordinate multiple priorities across sites and stakeholders.

Key Responsibilities

• Administer and support Microsoft 365 services, including Exchange Online, Microsoft Teams, SharePoint Online, and OneDrive for Business, while managing user lifecycle activities, licensing, access provisioning, and collaboration platform support.
• Deploy, manage, and maintain Windows endpoints through Microsoft Intune and related configuration-management platforms, including device compliance, software deployment, patching, operating system upgrades, Autopilot, kiosks, shared devices, and lifecycle activities.
• Provide advanced support for endpoint, infrastructure, and workplace technologies, including workstations, printers, network connectivity, conference room systems, Azure Virtual Desktop environments, and operational technology integrations.
• Coordinate regional projects, vendor activities, hardware lifecycle management, site technology initiatives, documentation, knowledge management, business continuity planning, and cross-functional support activities across multiple locations.
• Support cybersecurity, compliance, identity and access management, and service improvement initiatives through vulnerability remediation, multifactor authentication, Microsoft Entra ID support, Azure Enterprise Application administration exposure, automation opportunities, and operational process enhancements.

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, a related discipline, or equivalent relevant experience.
• Five or more years of progressive experience in IT systems support, infrastructure support, or modern workplace technologies.
• Three or more years of hands-on experience supporting or administering Microsoft 365 services.
• Hands-on experience with Microsoft Intune, SharePoint Online, Microsoft Teams, Windows endpoint support, and exposure to Microsoft Entra ID and Azure Enterprise Applications.
• Demonstrated experience with endpoint deployment, software distribution, patching, configuration management, device compliance, operating system lifecycle management, infrastructure troubleshooting, stakeholder coordination, and technical documentation.

Preferred Qualifications

• Professional working proficiency in English and Spanish, with the ability to support employees, leaders, vendors, and technical teams across the Americas.
• Portuguese language proficiency.
• Experience supporting multi-site or regional operations across North America and Latin America.
• Experience with Azure Virtual Desktop, PowerShell, infrastructure monitoring tools, shared-device environments, kiosk configurations, and formal IT service management practices or Microsoft certifications related to Microsoft 365, endpoint administration, security, or Azure fundamentals.

Vibrantz is committed to protecting your privacy. We provide a Website Privacy Policy located on our www.vibrantz.com site to explain the type of information we collect and inform you of the specific practices and guidelines that protect the security and confidentiality of your personal data. Please read that pocky carefully. If any term in the policy is unacceptable to you, please do not use the Website or provide any personal data. This policy may change from time to time (see Revisions to our Privacy Policy on www.vibrantz.com).

Vibrantz Technologies Inc. ("Vibrantz") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Vibrantz strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, cree, national origin or ancestry, ethnicity, sex gender, age physical or mental disability, genetic information, sexual orientation, or any other characteristics protected under applicable federal, state or local law.