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Systems Engineer | Network | Carrier Ethernet Technologies
IMCS Group Inc
- 🇺🇸 United States
- On-site
- 21 hours ago
- TCP/IP
- DNS
- DHCP
- VLANs
- NAT
- triage
21 hours ago
Description: Job Title: Field Support Engineer
Work Location & Reporting Address: Richardson, TX 75082 (Hybrid)
Vendor Rate: ***
Contract duration: 6 months
Target Start Date: 15 Nov 2026
Does this position require Visa independent candidates only? Yes
Interview Process (Is face to face required?): Video interviews
Job Details:
Minimum years of experience required: 0-2 years
Certification needed: No
Must Have Skills: Ethernet, Layer 1 and Layer 2 technologies, Fiber Design
Detailed Job Description:
Basic Qualifications:
•Proficient in both oral and written communication, ensuring clarity and professionalism in all interactions
•Exposure to computer operating skills
•Attention to detail and problem solving abilities.
•Candidate must be willing to provide project support to the client during business hours (7:00 AM – 8:00 PM CST, Monday through Saturday). The role requires working an 8-hour shift per day within the specified business hours, totaling 40 hours per week across 5 working days. Sunday will be a fixed weekly off, and the second weekly off can be any day between Monday and Saturday.
•“This position is based in Richardson, TX. Candidates must reside within a reasonable commuting distance or be willing to relocate. The role may involve occasional travel and/or relocation as required.”
Preferred Qualifications:
•Basic understanding of TCP/IP, DNS, DHCP, VLANs, subnetting, NAT, and common ports/protocols.
•Familiarity with switching and routing fundamentals.
•Troubleshooting experience with wired and wireless connectivity.
•Basic knowledge of firewall concepts and VPN fundamentals.
Responsibilities include but not limited to:
•Provide centralized L1 operational support for Quantum Fiber service delivery by assisting field technicians and internal teams via multiple contact channels, ensuring timely progression of customer service orders.
•Support service restoration and provisioning activities by performing or guiding tasks such as ONT changes, activations, and service provisioning, and validating completion criteria to restore customer services.
•Maintain accurate facilities, network mapping, and logical inventory across copper and fiber service areas by implementing mapping/inventory updates, correcting discrepancies/out-of-sync conditions, and ensuring systems of record reflect network reality.
•Triage and resolve order fallouts by identifying blockers,
•Trouble-shoot issues, document process, review checklists, and develop reference implementations
•Understand the existing system and processes to document
•In addition to the above, based on the area of work like application development, infra support, cyber support, Microsoft office, service now, associated areas of responsibility will apply
Custom Fields:
Name: Intake Call Completed
Value: true
Name: Intake Call Requested
Value: true
EEOC Disclaimer: IMCS Group is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. IMCS Group is committed to maintaining an inclusive workforce, where employees are hired, retained, compensated, and promoted based on their contributions to our Company.
Systems Engineer | Network | Carrier Ethernet Technologies · IMCS Group Inc