Systems Engineer

Dinsmore is seeking a Systems Engineer at our Cincinnati, OH location.  The Systems Engineer provides technical leadership and support for the firm’s hybrid cloud and on-premises infrastructure. The position is responsible for monitoring, maintaining, securing, troubleshooting, and improving Microsoft cloud services, servers, virtualization platforms, storage, operating systems, and related infrastructure. The role supports cloud migration, disaster recovery and business continuity initiatives, leads complex troubleshooting and infrastructure changes, maintains technical documentation, and collaborates with internal teams, vendors, attorneys, staff, and clients while protecting the confidentiality of firm and client information.

Responsibilities

• Monitoring, administration, and maintenance of the firm’s hybrid cloud and on-premises infrastructure to promote availability, performance, security, and maximum uptime

• Plan and execute cloud, hybrid infrastructure, server, storage, virtualization, and migration projects in coordination with coworkers, contractors, and vendors 

• Administer Microsoft 365 and Microsoft Entra ID services, including Exchange Online, SharePoint Online, Microsoft Teams, and related cloud systems

• Administer Microsoft Intune, including mobile device management, mobile application management, Conditional Access, and compliance policies 

• Administer and support Microsoft Defender for Endpoint, Microsoft Defender for Office 365, and endpoint security controls such as antivirus, anti-malware, firewall, and data loss prevention 

• Secure and support end-user computing platforms, including laptops, desktops, and mobile devices 

• Provide top-tier troubleshooting for server hardware, operating systems, software, peripherals, storage, virtualization, and network connectivity; determine required repairs, modifications, configuration changes, and testing 

• Perform server installations, upgrades, migrations, configuration changes, software installations, monthly patching, and lifecycle maintenance 

• Administer Microsoft Hyper-V in a blade-center environment and support firm servers, storage platforms, and related infrastructure 

• Proactively monitor infrastructure performance and capacity, analyze system data, and address potential reliability or security risks 

• Participate in disaster recovery and business continuity initiatives to help ensure critical systems, data, and email remain available in accordance with internal service expectations 

• Create and maintain PowerShell and VB scripts to automate administration, reporting, and operational tasks. 

• Administer third-party products that integrate with the firm’s infrastructure and cloud environments 

• Maintain accurate physical inventory, system configurations, diagrams, standard operating procedures, policies, standards, and other technical documentation 

• Represent IT Operations in internal and external compliance audits and provide requested infrastructure and security documentation 

• Continually evaluate security measures, technology trends, and business requirements; recommend appropriate improvements for the firm’s environment 

• Escalate issues through appropriate channels and communicate status, risks, and conflicts to leadership in a timely manner

• Collaborate constructively with coworkers and promote a team environment focused on effective problem resolution and knowledge sharing 

• Plan and prioritize daily work, manage multiple concurrent projects, meet deadlines, and use firm procedures and resources appropriately 

• Perform other duties, responsibilities, and special projects as assigned

Requirements

• Five or more years of experience supporting Microsoft Windows environments, including current Windows Server platforms 

• At least four years of experience supporting enterprise infrastructure hardware, Windows Server operating systems, and Microsoft Exchange or Exchange Online

• Hands-on experience with hybrid cloud and on-premises environments, including migration of on-premises services to cloud platforms 

• Experience administering Microsoft 365, Microsoft Entra ID, Exchange Online, SharePoint Online, Microsoft Teams, Intune, and Microsoft Defender technologies 

• Advanced knowledge of Active Directory and Entra ID concepts, including sites, organizational units, containers, Group Policy Objects, policies, and preferences 

• Expert-level knowledge, or the ability to attain it, in Microsoft Hyper-V and virtualization within a blade-center environment 

• Advanced troubleshooting knowledge of DNS, DHCP, static IP addressing, subnetting, and APIPA 

• In-depth PowerShell knowledge, including common administration commands for Active Directory and Exchange; working VBScript capability 

• Experience using infrastructure monitoring tools and reviewing technical or audit data to identify operational and security risks 

• Knowledge of endpoint security controls, including antivirus, anti-malware, firewall, data loss prevention, device compliance, and Conditional Access

• Ability to design and implement technical projects with internal staff, contractors, and vendors

• Ability to prioritize and execute work in a high-pressure, fast-paced environment with minimal supervision 

• Strong analytical, troubleshooting, documentation, organizational, and problem-solving skills 

• Ability to communicate complex technical issues clearly and professionally to nontechnical audiences 

• Exceptional customer service skills and demonstrated ability to work collaboratively with employees, supervisors, and management 

• Ability to manage multiple ongoing projects while meeting deadlines and keeping leadership informed of progress, risks, and conflicts 

• Bachelor’s degree in a related technical field preferred; alternatively, an associate degree with five years of related technical experience
• Microsoft 365, Azure, Microsoft security, CompTIA, or Cisco certifications preferred
• Strong analytical skills
• Ability to work in a fast-paced environment

• Ability to work extended hours, nights, and weekends when necessary

• Ability to travel to other firm offices when needed 

• Ability to transport, install, and maintain equipment, including computers, printers, and monitors. This occasionally requires moving devices weighing more than 50 pounds and lying, stooping, or bending to install equipment 

• Reliable attendance, flexibility, and readiness to adjust to changes in job requirements and scheduling