SS
Systems and Network Operations Specialist
Sunrise Systems Inc
🌏 Worldwide
Remote
2 months ago
- Azure
- Outlook
- DNS
- ACA
2 months ago
Location: Remote
Duration: 12 months of contract
Day-to-Day Responsibilities
Infrastructure Operations
- Serve as the primary operational support resource.
- Manage and support cloud infrastructure.
- Handle escalated Tier 2/Tier 3 issues.
- Work closely with the operations team to resolve technical problems.
- Review and manage incoming tickets.
- Determine whether tickets belong to the infrastructure team or should be routed elsewhere.
Troubleshooting
- Diagnose and resolve:
- Microsoft 365 issues
- Azure administration issues
- Outlook and Office-related problems
- DNS-related issues
- User access and administration issues
- General IT infrastructure problems
Project Support
- While heavily operational, the role will also assist with infrastructure-related projects as needed.
- Primary focus remains operations support rather than project delivery.
Core Technologies
- Microsoft 365
- Azure
- DNS
- Microsoft Office
- Outlook
Must-Haves
- Approximately 5+ years of IT experience.
- Strong Azure administration experience.
- Excellent troubleshooting abilities.
- Strong general infrastructure background.
- Comfortable handling escalations.
- Ability to independently investigate and resolve issues.
- Confident communication skills.
Compensation:
The hourly rate for this position is between $33.00-$38.00 per hour.
Factors which may affect starting pay within this range may include [geography/market, skills, education, experience and other qualifications of the successful candidate].
Benefits:
Sunrise offers ACA compliant medical coverage/dental insurance/vision insurance to all employees. We also offer Sick time benefits as required per State regulations.
Contact:
Jaya Balaji: jayabalaji.s@sunrisesys.com | (732) 515-5373 | URL: www.sunrisesys.com
Systems and Network Operations Specialist · Sunrise Systems Inc