Systems Administrator - Unified Capabilities

Essential Job Duties

Responsibilities include:

• Operate, maintain, secure, and update enterprise VoIP and VTC systems to ensure system integrity and security.
• Configure, patch, and scan systems to maintain high availability and optimal performance.
• Respond to incident tickets, service requests, and restoration of services, as well as process requests for change.
• Maintain documentation of server/system characteristics, physical/logical capability diagrams, and security policies/settings.
• Notify the Government of any "critical" or "high" incidents impacting critical systems and services.
• Troubleshoot, repair, and recommend changes to VoIP and VTC infrastructure to ensure robust and sustainable systems.
• Perform availability and performance monitoring, including trend analysis to assess service quality.
• Employ best business practices to provide secure, standardized, and scalable VoIP and VTC systems.

Qualifications

• Bachelor's in computer science, Cybersecurity, Data Science, Information Systems, Information Technology, or Software Engineering
• 0 years of experience with BS/BA
• 2 years of experience with AA/AS
• 4 years of experience with no degree
• CompTIA Security+ AND within 90 days Microsoft AZ-900 or CompTIA Sever+ or Cloud+
• Expertise in VoIP and VTC system operations, maintenance, and security.
• Experience with system configuration, patching, and vulnerability scanning.
• Strong troubleshooting and problem-solving skills for infrastructure support.
• Ability to create and maintain detailed system documentation and diagrams.
• Knowledge of availability and performance monitoring tools and techniques.
• Experience with Avaya, CUCM, Oracle, or Ribbon VOIP devices
• Familiarity with security policies and compliance standards within enterprise environments.
• Active Secret US security clearance

• Happy-Be Infectious. Happiness multiplies and creates a positive and connected environment where motivation and satisfaction have an outsized effect on everything we do.
• Helpful -Be Supportive. Being helpful is the foundation of teamwork, resulting in a supportive atmosphere where collaboration flourishes, and collective success is celebrated.
• Honest -Be Trustworthy.Honesty serves as our compass, ensuring transparent communication and ethical conduct, essential to who we are and the complex domains we support.
• Humble -Be Grounded.Success is not achieved alone, humility ensures a culture of mutual respect, encouraging open communication, and a willingness to learn from one another and take on any task.
• Hungry -Be Eager.Our hunger for excellence drives an insatiable appetite for innovation and continuous improvement, propelling us forward in the face of new and unprecedented challenges.
• Hustle -Be Driven.Hustle is reflected in our relentless work ethic, where we are each committed to going above and beyond to advance the mission and achieve success.