Systems Administrator

THE ROLE  

The Systems Administrator specializes in overseeing the computer system operations at Haydon. The primary responsibilities revolve around monitoring the performance of all software and hardware, installing servers, configuring systems, and making sure every technical aspect is running smoothly.

Responsibilities include, but are not limited to:

• Assist or lead end-to-end implementation of technology projects, along with end-user training
• Manage ISP, MSP and vendor (Xerox, TTG, Vector Security) activities through ticket tracking, scheduling, responding to alerts and follow-ups.
• Manage downtime execution (communications, coordinate activities, manage operational steps during maintenance windows)
• Responsible for the installation and support of the company’s IT assets (servers, handheld scanners, phones, desktops, laptops, printers and mobile devices, etc.)
• Implement and assist with network configuration changes (IP addressing, subnets, VLANs, Meraki switch configurations)
• Administer network access points, switches, assist with firewalls, cabling infrastructure, etc.
• Troubleshoot networking errors; STP, CRC, circuit drops, intermittent latency, etc.
• Perform on-prem and virtualized Windows server and NAS patching, health checks
• Administer AWS platform; EC2 patching, WorkSpaces, integrations and operational support (analytics, backup restoration, IAM, VPC)
• Manage backup operations using Veeam Backup & Replication; job monitoring, backup validation, quarterly restore testing
• Manage SAP-Alerts and operations (with vendor support), user account administration
• Manage Intune, Autopilot, Datto (deployment, patching, upgrades)
• Monitor and maintain UPS systems, environmental systems (Room Alert)
• Provide user account, group and licensing administration across multiple technology platforms, including SaaS platforms (Adobe, HubSpot, SmartSheets), during entire user lifecycle (onboarding, maintenance, offboarding)
• Manage Entra ID, on-prem AD, Group Policy, SSO, MFA; security minded first approach
• Manage Microsoft cloud services 365 – Exchange (distribution lists, shared mailboxes), OneDrive, SharePoint, Teams, Power BI (workspace administration, dataset refresh support, access and permissions)
• Troubleshoot authentication and access issues
• Manage digital signage platform (Yodeck)
• Manage MDM (SOTI)
• Administer unified communications services (provisioning Teams phone numbers), camera systems, badge access, etc.
• Maintain a high level of professionalism and confidentiality with all data and personnel
• Maintain a high level of attention to detail, proactive assertiveness, and enthusiasm
• Maintain accurate documentation, diagrams, and operational procedures
• Attend a variety of meetings, conferences and workshops as required
• Provide remote support for plant infrastructure, with on-site support as required
• Actively participate in service desk operations; request, incident, and escalation support as needed throughout the organization (local and remote)
• Prepare, configure, and ship laptops and workstations to onsite and remote facilities.
• Proactively evaluate user support issues and identify areas requiring training
• Continuous improvement of systems/services and the development of standard practices and procedures

Qualifications

The Candidate

Professional Qualifications

• 5+ years’ experience in a Systems Administrator role or equivalent combination of relevant education and experience.
• Deep knowledge of VMWare, AWS, Windows Server & Azure
• Proven track record in supporting and working in 24/7 manufacturing environments across multiple time zones
• Strong customer service skills with a focus on delivering the best outcome for the business and customers
• Excellent written communication skills, with the ability to produce and maintain technical documentation
• Strong verbal communication skills, with an ability to communicate highly technical information to non-technical audiences
• Excellent attention to detail and ability to manage multiple tasks; prioritize work on multiple service tickets & projects in high-paced environment to meet or exceed customer expectations
• Excellent troubleshooting and analytical skills to solve problems using technical expertise and research in complex environments
• This position requires being part of a contact phone tree outside of normal business hours to support service issues, emergency or maintenance tasks
• Ability to work independently and with a team
• Strong working knowledge of operating systems (Windows 11, 2016 or later)
• Strong working knowledge of other software packages including (MS Office, VPN, CAD Application, etc.)
• Strong working knowledge of Intel-based endpoints and servers
• Strong working knowledge of local and network printer/copier support, configuration, and installation
• Exposure to OT-adjacent systems (MES awareness only; not controls engineering)
• Experience in creating end-user documentation and providing IT training
• Prefer PowerShell scripting for routine automation and administrative tasks
• Prefer Microsoft or AWS foundational certifications
• Bachelor’s degree in computer science or related area.

Personal Qualifications 

• Aspires to realize untapped potential in employees, customer solutions, technology, and ideas.
• An enthusiastic, non-nonsense champion of change.
• Appreciation for transforming an organization through our talent, resulting in better execution, and profitable growth. 
• Ongoing engagement in self-improvement activities, developing new leadership abilities, refining skills and competencies, interfacing with peers and other business leaders, and keeping abreast of cutting-edge and best practices in your industry.
• Possesses a high level of humility with a balance of drive for performance and a genuine belief in teamwork.  
• The ability to build strong relationships with a wide range of constituencies and stakeholders (the US and internationally based)  
• Approachable, honest, with the highest integrity, moral and ethical values. 
• Commitment to Haydon’s Values.