PG
Systems Administrator
Perfict Global, Inc.
Location not stated
2 months ago
- Cisco
- Webex
- VLANs
- QoS
- Incident Response
- VoIP
- SIP
- TCP/IP
- DNS
- DHCP
- Avaya
- CCNA
2 months ago
Location : Rocklin, CA
Type : Long Term Contract
Roles & Responsibilities
- Administer Cisco Webex Calling through Webex Control Hub.
- Configure, deploy, and maintain IP phones and voice devices.
- Manage call routing, auto attendants, hunt groups, and voicemail services.
- Support store openings, relocations, remodels, and voice deployments.
- Troubleshoot voice, device, and connectivity issues.
- Partner with network teams to support voice VLANs, QoS, and connectivity requirements.
- Coordinate with carriers and vendors on provisioning, number porting, and issue resolution.
- Assist with voice platform upgrades, migrations, and enhancement projects.
- Maintain documentation, runbooks, and operational procedures.
- Participate in incident response, escalation activities, and on-call rotations.
Requires Skills
- Experience supporting enterprise voice or collaboration platforms.
- Hands-on experience administering Cisco Webex Calling.
- Understanding of VoIP concepts including SIP, call routing, and PSTN services.
- Foundational networking knowledge including TCP/IP, VLANs, QoS, DNS, and DHCP.
- Strong troubleshooting and problem-solving skills.
- Experience working with vendors, carriers, and cross-functional teams.
- Strong documentation and communication skills
- Bachelor's degree or equivalent experience.
- Typically 2–5 years of experience supporting enterprise voice, telecom, or collaboration platforms.
- Experience administering Cisco Webex Calling and Webex Control Hub.
- Experience supporting IP telephony and cloud calling platforms.
- Knowledge of SIP, VoIP, voicemail, and PSTN services.
- Working knowledge of TCP/IP, VLANs, QoS, DNS, and DHCP.
- Experience supporting retail or distributed environments preferred.
- Exposure to Microsoft Teams Phone, Avaya, or contact center platforms is a plus.
- Cisco CCNA, Webex, or related certifications preferred.
Systems Administrator · Perfict Global, Inc.