System Architect

• 8+ years of Salesforce experience, including 4+ years as a Salesforce Solution or Technical Architect on enterprise implementations.
• Hands-on architecture across Service Cloud, Experience Cloud, and the Salesforce Platform: data modeling, Apex, Flow, Lightning Web Components, and the security and sharing model.
• Led at least one migration from a legacy or custom web application to Salesforce (Drupal/PHP strongly preferred), including large-volume data migration, coexistence, cutover, and rollback planning.
• Led current-state assessments and gap analyses and turned findings into a phased product roadmap.
• Worked with UX researchers on human-centered design, including user interviews, usability testing, and personas.
• Delivered in Agile two-week sprints using Jira and Confluence, with user stories and acceptance criteria.
• Defined Salesforce testing strategy across unit (Apex), integration, regression, performance, security, and user acceptance testing, with automated testing in CI/CD.
• Ran Salesforce DevSecOps with Salesforce DX, Git, CI/CD pipelines, static code analysis, code reviews, and documented rollback plans.
• Designed enterprise integrations using Salesforce APIs, Platform Events, Change Data Capture, middleware, and SSO with enterprise identity providers.
• Built CRM-driven automated notification workflows and integrated Salesforce with help desk or ITSM tools such as ServiceNow.
• Supported production Salesforce operations, including monitoring, incident response, root cause analysis, and minimal-downtime releases.
• Designed audit trails and records retention in Salesforce using Field Audit Trail and Event Monitoring.
• Secured PII or PHI in Salesforce under federal or healthcare compliance requirements (FISMA Moderate, NIST SP 800-53, HIPAA), including Shield Platform Encryption.
• Supported a federal ATO or equivalent security authorization.
• Delivered Section 508 and WCAG 2.1 AA-compliant Experience Cloud or Lightning interfaces.
• Designed Salesforce reports and dashboards for operational KPIs.
• Used or evaluated Salesforce AI with documented governance and human review.
• Strong communicator who can explain technical decisions to non-technical stakeholders.

Preferred Qualifications

• CMS, HHS, or other federal Salesforce experience, especially Salesforce Government Cloud or Government Cloud Plus.
• Experience integrating Salesforce with Drupal, such as Experience Cloud pages embedded in or connected to Drupal sites.
• Experience with approval or agreement workflows such as grants management, licensing, data-access requests, or contract management.

Certifications

• Required: Salesforce Certified Application Architect or Salesforce Certified System Architect.
• Preferred: Salesforce Certified Technical Architect (CTA), Data Architect, Integration Architect, Sharing and Visibility Architect, Identity and Access Management Architect, Development Lifecycle and Deployment Architect, or Experience Cloud Consultant.