SW Support Engineer

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.NCR Atleos was ranked #12 in Newsweek’s prestigious 2025 Top 100 Global Most Loved Workplaces® list.

Key Responsibilities:

• Plan, schedule, and execute software distribution and update campaigns across enterprise environments, including ATM networks.
• Utilize variousenterprise software and content deployment tools, be ready to quickly adopt the new solutions.
• Own and ensuresoftware compliance across the managed environment.
• Monitor deployment performance, troubleshoot distribution failures, and optimize processes for reliability and efficiency.
• Work closely with IT support teams to ensure smooth delivery and minimal disruption to end-user systems and ATMs.
• Generate detailed reports usingMicrosoft Excel, including pivot tables, advanced formulas, and data visualizations to track campaign progress and system status.
• Attend regularteam meetings to report progress, align on tasks, and contribute to continuous improvement initiatives.
• Collaborate with internal stakeholders to define software and campaign deployment objectives, timelines, and success metrics.
• Maintain documentation and ensure compliance with internal policies and industry standards.

Required Qualifications:

• Minimum2 years of relevant IT experience.
• Strong proficiency inMicrosoft Office, especiallyExcel (formulas, pivot tables, data analysis).
• Experience inIT support, ideally in theATM or financial services industry.
• Understanding of software deployment lifecycles, ITIL processes, and change management procedures.
• Strong problem-solving, organizational, and communication skills.

Preferred Qualifications:

• University degree in Information Technology or a related field, orequivalent working experience in a similar IT role.
• Hands-on experience with enterprisesoftware distribution tools (e.g.,CA ITCM,Microsoft SCCM, or similar).
• Familiarity with scripting (e.g., PowerShell) for automation of deployment tasks.
• ITIL Foundation certification.
• Experience working in regulated or highly secure environments.

Join Us:

If you're detail-oriented, thrive in a fast-paced IT environment, and are passionate about delivering seamless software updates and campaigns, we encourage you to apply.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Company Benefits:

• Private Health Insurance

• Employee Referral Bonus Program

• Wellbeing Resources

• Baby Bonus

• Life, Accident & Disability Insurance

• Numerous opportunities for internal career pathing and advancement

• Discounts for employees at NCR Atleos partners
   

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

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Statement to Third Party Agencies

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