SURVEILLANCE AGENT II/ SURVEILLANCE SPECIALIST - FULL TIME

General Summary of Job Duties

Responsible for the surveillance of gaming operations and gaming support areas during assigned shift to promote a secure environment within Silverton’s philosophy, while maintaining emphasis on revenue protection.

Principle Responsibilities and Duties

• Maintain a high quality of guest service according to Silverton Values. 
• Check for proper identification of a guest appearing to be under the age of 35 years old.
• Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
• Provides security and loss control of assets by monitoring all gaming functions and irregularities to the appropriate personnel as established by procedures.
• Maintains a video and audio library of property-wide activities for periods, as prescribed by in-house procedures and state / federal directives.
• Coordinates with Security personnel to provide optimum security services.
• Notifies the President and the Director of Surveillance of all pertinent information and significant observations concerning gaming and nongaming operations.
• Promotes the courteous treatment of customers and employees.
• Promotes and monitors the confidential treatment of all relevant information.
• Performs other duties as assigned by the direction of management.
• Demonstrated knowledge of state and federal laws relating to gaming operations and cash transactions.
• Demonstrated knowledge of gaming device operations and areas of potential monetary loss.
• Ability to detect cheating / theft related activities and take appropriate actions to protect funds and prevent further losses.
• Must have working knowledge of all casino games, slots, cage and count procedures and gaming regulations. 
• Ability to detect suspicious activities and take appropriate actions to protect funds and prevent further losses.
• Ability to monitor radio traffic / incoming calls and prioritize observations with respect to potential losses.
• Ability to detect customer gaming activities designed to enhance player win potential.
• Ability to replace electronic equipment needed for daily activities within work area.
• Ability to write comprehensive reports.  
• Other duties as assigned.

General Job Responsibilities and Duties

• Maintain a high quality of guest service according to Silverton Be Amazing Service Standards.
• Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
• Adhere to all appearance and uniform standards. 
• Maintain an open line of communication with Managers.
• Maintain a positive and professional demeanor during all interactions with guests, fellow Team Members, and Vendors.
• Ability to accept performance feedback in a professional manner.
• Regular attendance on all scheduled shifts is considered an essential function of the job.
• Arriving on time for all scheduled shifts is considered an essential function of the job.
• Other duties as assigned

To perform the job successfully, an individual should demonstrate the following Silverton Values:

• Character:         Always do the right thing and treat everyone with dignity and respect.
• Collaboration:    Celebrate Diverse ideas, thought and talents.     
• Care:                Be KIND to yourself and each other.
• Fun:                  Our guests are here to have FUN, so we should have FUN, too!
• Excellence:       Be Amazing!

Qualifications

Skills, Education & Other Requirements 

• 2 Years prior Casino Gaming Surveillance experience. 

Required Work Cards  

• Identification that establishes identity 
• Identification that establishes the right to work in the United States 
• Nevada Gaming Registration 

Machinery, Work Equipment, Programs, Software, Hardware Used 

• Computer skills that allow the use of “Word”, “Access”, “Genetec”, “CVI”, Griffin and “Excel” programs.