Support Staff

Job Description
· Initiating contact with the internal and external customers
· Answering internal and external customer calls
· Create and validate status of work orders
· Update and confirm customer contact information in SAP
· Tracking and maintaining weekly overtime for represented employees.
· Daily monitoring and corrections of timesheets for represented employees.
· Experience creating and submitting expense reports.
· Process email and meeting requests using Microsoft Outlook
· Create and schedule meetings and training in Microsoft Outlook and Microsoft Teams.
· Collaborate with other business partners to facilitate the scheduling of work orders.
· Create and maintain weekly work schedules and daily rosters in Crew Management.
· Capture meeting minutes and notes for review by team and leaders.
· Maintain departmental personnel, confidential files, and distribution lists.
· Receive and distribute company and US mail.
· Order and maintain office supplies as needed.
· Order cell phones, ID badges, etc. for employees through e-forms.
· Provide IT support as needed, i.e. submitting Help Desk tickets.
· Monitor and file billing test results that could be used in court proceedings.
· Process 15 Day Notices where severe hazards are located.

Requirements
· High school diploma or equivalent.
· Demonstrated experience coordinating work and clearly communicating with all levels of management.
· Experience using various operating system tools, i.e., SAP, CRM, Maximo
· Proficiency in word processing, spreadsheet, presentation, and flow chart software, MS Excel, Word, PowerPoint, Outlook, SharePoint, Teams, Power BI and PowerApps.
· Experience analyzing cost and scheduling data and metrics.
· Experience working with a diverse represented workforce.
· Experience working in a demanding and fluid environment.
· Proficiency in multi-tasking and competent organizational skills.
· Knowledgeable of AI tools and uses.
· Expected to maintain a professional appearance and exhibit good personal grooming standards.
· Flexibility to work and or travel to different work locations for meetings and/or training.
· Availability to work storm duties as required.
· Ability to follow instructions and guidelines accurately.
· Strong attention to detail and adherence to procedures.
· Ability to collaborate with cross-functional teams to resolve challenges and improve processes.
· Ability to protect the integrity and confidentiality of sensitive company information by implementing and following security protocols.
· Ability to work independently, manage multiple assignments, and make decisions with minimal guidance and proactively identify and resolve issues, and implement solutions.
· This position is based in our office and requires daily on-site work.
· Willingness to support in other capacities, as needed.