SUPPORT SERVICES WORKER

Do great work with great people at Buckelew!  

We are hiring a relief Support Services Workers to join our Orenda Center team. The Orenda Center is a co-ed, clinically managed detox program that provides 24-hour structure and support.  As a Support Services Worker, you will play a key role in ensuring the smooth operation of the facility by assisting detox counselors, supporting clerical and data entry tasks, maintaining a clean and safe environment, managing inventory, and organizing historical records. Relief staff works shifts as they become available and shifts may be day, swing or overnight. 

RESPONSIBILITIES

• Monitor facility cleanliness and safety, ensuring a welcoming and hygienic environment.  
• Track client movement in and out of the facility.  
• Maintain appropriate professional boundaries and uphold client confidentiality at all times.  
• Actively participate in staff meetings and required training sessions.  
• Support the program’s structure and uphold its mission in all aspects of your work.  
• Support Services Worker will always be the designated medication management person on shift. 
• Conduct monitoring every 30 minutes including the MPR and all restrooms. 
• Conduct every 6-hour vitals.  
• Responsible for being positioned at the front desk and answering phone calls and client questions. 
• Inventory belongings for any intakes on shift.  
• Conduct UA testing for intakes as appropriate 
• Initiate calendar appointments for clients at the direction of counselors or management 
• Primary transport for clients, medication and other destinations as determined.

Qualifications

Education & Experience

• High school diploma or equivalent required.
• Minimum one year of experience in data entry and general clerical work.
• Experience working with individuals with mental health and/or co-occurring disorders is preferred.
• Familiarity with AA/NA Twelve-Step programs is strongly preferred.
• Certification as an Alcohol and Drug Counselor or enrollment in an approved training program (CAARR or equivalent) is a plus.

Skills & Abilities

• Intermediate computer proficiency, with data entry and typing skills (minimum 45 WPM).
• Strong verbal and written communication skills.
• Ability to multitask, work both independently and as part of a team.
• Compassionate, professional, and supportive approach with clients.
• Willingness to learn and grow in the role.
• First Aid/CPR certification preferred.
• Valid California driver’s license.
• Flexible schedule required, including availability for weekends, evenings, or holidays as needed.

PHYSICAL REQUIREMENTS

• Must be able to perform intermittent physical activities including stretching, bending, kneeling, squatting, reaching, pushing, pulling, grasping, and lifting up to 40 lbs.
• Extended physical activities include walking, driving, writing, standing, sitting, and hearing.
• Must be able to visually interpret information from printed and electronic sources.
• Must complete and pass a TB test in compliance with Department of Alcohol and Drug Programs requirements.

We are an Equal Opportunity Employer committed to creating a workplace that celebrates diversity, promotes equality, and fosters inclusion. We encourage applications from individuals of all backgrounds, experiences, and perspectives.