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Cye logo

Support Engineer

Cye
  • 🇮🇱 Israel
  • Hybrid
  • 14 hours ago
  • Intercom
  • AI
  • Microsoft Defender
  • EDR
  • REST API
  • JSON
  • OAuth
  • Python
  • SQL
  • Risk Management
  • SIEM
  • Azure
  • AWS IAM
  • AWS Cloud
  • Workato
  • ServiceNow
  • Webhooks
14 hours ago
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We’re looking for a Support Engineer to join our team and help customers get the most out of the Cye Platform. This hands-on technical role combines customer support, troubleshooting, platform administration, and automation. You’ll work closely with customers and internal R&D teams, investigate complex technical issues, and help turn recurring challenges into better products, integrations, and proactive support.

Responsibilities

  • Handle and resolve customer tickets (via Intercom) within SLA, in English, for customers worldwide.
  • Leverage AI to handle repetitive tickets and build and maintain the support knowledge base that powers both the team and the AI agent.
  • Act as a Cye Platform expert user and manage Cye Platform administration: account and user provisioning, licenses, permissions, and configuration, for customers and internal teams.
  • Troubleshoot Cye Platform issues, including integrations with third-party security tools and cloud platforms (e.g. Microsoft Defender, CSPM, EDR): analyze logs and data, reproduce problems, and help automate recurring checks and fixes.
  • Support customers through onboarding and help them get integrations live.
  • Escalate to R&D with clear, reproducible reports; track issues through resolution and communicate status to customers and internal stakeholders.
  • Identify recurring issues and feed product and monitoring improvements back to R&D, pushing toward proactive support.

Qualifications

  • 1–2 years of experience in technical support, support engineering, or a similar customer-facing technical role, ideally in a B2B SaaS company.
  • Strong troubleshooting methodology: you isolate problems, form hypotheses and verify them, and you do not stop at the workaround.
  • Working knowledge of REST APIs, JSON, authentication methods (API keys, OAuth), and reading logs.
  • Strong English communication skills, with the ability to explain technical issues clearly to both engineers and non-technical stakeholders.
  • Ownership, customer empathy, and the ability to manage several open tickets in parallel.
  • Scripting skills in Python and SQL for troubleshooting, data investigation, and automation.
  • Knowledge of cybersecurity concepts (threats, vulnerabilities, risk management) and familiarity with security tools such as Microsoft Defender, CSPM, EDR, and SIEM.
  • Hands-on experience with Azure and/or AWS: IAM, roles and permissions, core services (AZ-900, AWS Cloud Practitioner or higher).
  • Experience with integration and automation platforms (Workato, ServiceNow) or webhooks.
Cye helps security and risk leaders gain a clear, defensible view of their cyber exposure, grounded in financial impact and real-world attack paths. By continuously quantifying exposure and validating it in context, organizations can establish a strong baseline, prioritize decisions with confidence, and track measurable reduction over time. 

Support Engineer · Cye

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