AL
Support Delivery Lead / Technical Lead
Artech LLC
🇨🇦 Canada
On-site
Staff / Principal
3 weeks ago
- Unix
- triage
- Dynatrace
- Windows
- Linux
- SOAP
3 weeks ago
Location: Toronto, ON - Hybrid (2-4 Days WFO)
Duration: 12 months
Pay Range: C$C$53 INCÂ
Experience Required: 8-10 yrs
Skills: Unix Shell Scripting and text processing tools
Role Descriptions: "Production Support & Incident Managemen
tOwn L1/L2 production support for web applications| internal and external client facingAct as primary escalation point for critical production incidents (P1/P2)Lead incident triage| resolution| and communication with stakeholdersEnsure SLA adherence and timely issue resolutionCoordinate on-call support and support rotationsRoot Cause Analysis & Problem ManagementPerform root cause analysis (RCA) for recurring or major incidentsDrive permanent fixes and preventive actionsMaintain problem records and track remediation progressIdentify systemic issues and recommend platform improvementsRelease & Change ManagementSupport production deployments and release validationReview change requests for production readinessCoordinate with Solution teams during releases as requiredEnsure rollback plans and post-deployment verificationApplication and Platform ManagementMonitor platform health| integrations| and integrityKnowledge of SRE tools like Dynatrace| Elk| and PagerDutyTroubleshoot issues related to:oWeb Application deployed on Windows and Linux ()oIntegrations (REST/SOAP APIs| middleware| RDBMS)oUser Security| Certificates| authentication| and authorization issuesEnsure compliance with best practicesStakeholder & Team LeadershipAct as face of delivery team for Service Requests and adhoc business support activitiesProvide clear status updates during incidents and outagesMentor and guide support analystsDrive continuous improvement in support processesDocumentation & GovernanceMaintain runbooks| SOPs| and knowledge articlesImprove monitoring| alerting| and automationSupport audits| compliance| and governance standard"
Custom Fields:
Name: Work Assignment Location
Value: Hybrid
Name: Child
Value: IS-BFSI-Canada-2-Group1
Name: Work Location CDF
Value: ~TCCI Canada Corporate~
Name: Requisition ID
Value: 10960645
Name: Type of Asset
Value: None
Name: Assets
Value: None
Name: Business Vertical
Value: CL-BFSI Americas 2
Name: Parent
Value: IS-BFSI-Canada-2-Parent
Support Delivery Lead / Technical Lead · Artech LLC