Supply Chain Customer Service Rep

ICONMA, LLC

13 hours ago

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Our Client, a Pharmaceutical company, is looking for a Supply Chain Customer Service Rep for their Durham, NC location.

Responsibilities:

This role also delivers quality products and services on time to all customers, internal and external. Or exceed customer requirements. Monitor processes and products to identify opportunities for continuous improvement.
Maintenance of sales order entry into SAP
Coordination and Management of outbound shipments to Customers, this includes but is not limited to facilitating import permits, meeting logistic requirements and other related process.
Manage the Track and Trace process to insure meeting the validated shipping requirements
Customer invoicing and SOX compliance
Assist with the management of Logistics Providers, including 3PL warehouses and Freight Carriers
Maintenance of SAP transactions to ensure data integrity and traceability of products
Contribute to Supply Chain strategic/special projects
Collaborating with Planning/Procurement group for ongoing analysis of the required levels of inventory to meet customer requirements.
Performing Ongoing analysis of Supply Chain Key Performance Indicators (KPIs) including Customers On-time Delivery Performance
Other duties which may be assigned by the department manager
Seeks to understand customer's needs, educates customers, builds collaborative relationships with customers, takes actions to meet customer needs and concerns, sets up customer feedback

Requirements:

Demonstrated knowledge of SAP (preferably MM/SD modules)
Working knowledge of MS office components, especially Excel, Word and PowerPoint
Prior experience in air transportation, customs clearance processes and intemational logistics desirable
Demonstrated analyticall and problem solving skils
Demonstrated ability to focus on key customer needs
APICS certification/ Six Sigma or equivalent is desirable.
Excellent communication and interpersonal skills
Associate's degree, advanced training, or equivalent experience required.
2-3 years of experience in supply chain/logistics roles

Why Should You Apply?

Supply Chain Customer Service Rep · ICONMA, LLC