Supervisor, Patient Svcs

Axia Women's Health is the nation’s largest community-based, integrated women's health network in the country serving women throughout New Jersey, Pennsylvania, Indiana, and Kentucky. At its core, Axia Women’s Health is a community of over 400 providers across nearly 150 locations committed to providing a more caring, connected, and progressive health care experience for women.  Its rapidly growing network spans OB/GYN care, breast health, high-risk pregnancy care, urogynecology care, behavioral health, and fertility. Together, Axia Women's Health puts women first by delivering the personalized care needed for women to lead healthier, happier lives. Axia Women’s Health has been recognized as the #1 Physician Practice for Women’s Health by Castle Connolly and certified as a Great Place to Work for five consecutive years. Learn more at www.axiawh.com.

We are currently recruiting for Supervisor of Patient Services at Brunswick Hills OBGYN in Freehold, NJ.

Location: Freehold, NJ

Hours: Monday-Friday 9:00 am-5:00 pm

Supervisory Responsibilities: 

Directly supervises front desk personnel. Responsibilities include assigning and directing work; appraise performance; resolving problems; interviewing and training new and existing staff. 

Essential Duties and Responsibilities: 

• Provide leadership guidance to non-clinical colleagues, and support to maintain high levels of
  patient care.
• Lead the orientation and training of new PSRs, ensuring they are familiar with care center
  protocols and procedures.
• Manage supply inventory by monitoring and maintaining stock levels of supplies, place orders as
  needed and ensure proper organization of inventory to support operations and avoid shortages.
• Coordinate the scheduling of non-clinical staff to ensure adequate coverage for care center
  operations and patient flow.
• Review and modify physician patient schedules to resolve conflicts and ensure efficient patient
  flow, while making changes to improve workflow.
• Develop and manage non-clinical staff schedules to ensure proper coverage across shifts.
  Adjust staffing based on patient volume and care center needs.
• Lead the orientation and training for new non-clinical staff, ensuring that colleagues are
  knowledgeable about protocols, procedures, and best practices.
• Provide ongoing training to enhance the skills of the team.
• Review and evaluate non-clinical colleagues, providing feedback and identifying opportunities for
  professional growth. Implement professional strategies to improve efficiency and effectiveness
• Partners with management to actively support recruiting efforts.
• Lead weekly team huddles and co-lead quarterly staff meetings with manager. 
• Serve as a pivotal leader within a three-tier management structure, driving alignment and operational excellence across all levels. 

Full Time Benefits Summary:

• Full time benefit-eligibility beginning the first of the month after hire
• Immediate 401(k) matching contribution with no vesting period
• Generous PTO offering with additional time off for volunteering
• Choice of multiple medical insurance plans to best meet your needs
• Access to Axia providers at little to no cost through Axia’s medical insurance
• Axia-paid life insurance, short term and long term disability
• Free counseling for colleagues and family members, including parents and parents-in-law
• Access to discount on Hotels, Theme Parks, Gym Memberships, and more through the Great Works Perks Program
• Additional insurance options including dental, vision, supplemental life insurance, FSA, HSA w/ employer contribution, identity theft, long term care, pet insurance and more!

Salary range is: $50k-$61,700

At Axia Women’s Health, we’re passionate about creating a community where our colleagues and patients feel empowered to be their full, authentic selves.  We welcome all individuals – without regards to gender, race, ethnicity, ability, or sexual orientation – and proudly celebrate our individual experiences and differences.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.  Applicants must be currently authorized to work in the United States on a full-time basis.