Supervisor of Maintenance Control - Charter

Contour is a long-established aviation services company with a diverse range of capabilities. At Contour, our core values guide every action and decision. We are unwavering in our commitment to integrity and safety, which remains at the heart of all our business lines. Our team members exemplify an attitude of excellence, consistently striving to think like a customer. We believe there is strength in unity, and we work together as a team to achieve ambitious goals.

Full-Time Employee Benefits & Compensation Overview

As a full-time employee of Contour, you are eligible for the following benefits and programs:

Insurance

• Health, vision, and dental insurance, plus short/long-term disability and voluntary life insurance (effective the first day of the month following your hire date)

401(k) Savings Plan

• Eligibility begins the first day of the month following your hire date.
• The Company offers a matching contribution up to 6% of your eligible compensation.
• Enrollment guidelines and a 401(k) Enrollment Guide will be provided during onboarding.

Paid Sick Leave

• Accrual of up to 56 hours of paid sick leave per year.
• Unused sick leave rolls over annually until your sick bank reaches 480 hours.

Vested Vacation Hours

• Eligible to receive vacation hours on January 1st following your hire date.
• These hours will be vested and available for use in accordance with Company policies.

Non-Revenue/Space Available (NRSA) Travel Privileges

• NRSA (non-revenue/space available) travel privileges on Contour upon hire and access to MyID Travel after 6 months of service.

Leaves of Absence

• Eligible for various types of leave, including:
  • Medical Leave
  • Non-Medical Family Care Leave
  • Maternity and Paternity Leave
  • Personal Leave
• Detailed leave policies are outlined in the Contour Employee Handbook, which will be provided during onboarding.

Compensation Details

• Contour offers a competitive salary based on your prior work experience.

Equal Employment Opportunity

Contour is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, citizenship, color, creed, sex, national origin, race, religion, sexual orientation, political affiliation, marital status, pregnancy, pre-disposing genetic characteristics, veteran status, military status, disability, gender identity or expression, familial status, criminal history, status as a victim of domestic violence, or any other protected status.

Accommodations

Contour is committed to providing reasonable accommodations to applicants and employees. If you require accommodations during the application or onboarding process, please contact Human Resources athr@flycontour.com.

Join Our Growing Team

Our rapid growth has created exciting career opportunities. We invite you to become part of our family and contribute to our ongoing success.

Summary of Essential Duties

The Supervisor of Maintenance Control oversees daily maintenance control operations to ensure aircraft maintenance issues are promptly evaluated, coordinated, and resolved in compliance with applicable FAA regulations and Company procedures. Responsibilities include supervising Maintenance Control personnel, coordinating with maintenance stations and flight operations, monitoring aircraft discrepancies and maintenance status, supporting aircraft airworthiness and return-to-service decisions, ensuring accurate maintenance documentation, and providing operational guidance to support safe, reliable, and efficient flight operations.

Key Responsibilities

• Monitor all MEL and deferred maintenance items, coordinating the timely compliance with the Maintenance Planning Department.
• Monitor staffing levels and make recommendations on needed changes.
• Effective scheduling and coordination of internal support services (avionics, sheet metal, NDT, etc.) as required.
• Be responsible for training/retraining of Maintenance Controllers.
• Provide guidance and leadership to the Maintenance Controllers
• Coordinate material and tooling requirements.
• Communicate to various departments and leadership timely and accurate maintenance statuses for the fleet of aircraft.
• Monitor safe work practices, environmental compliance, and proper housekeeping.
• Forecast and coordinate the scheduling of short-term maintenance requirements on Company operated or managed aircraft.
• Monitors maintenance performance of all scheduled aircraft operations.
• Coordinates with Dispatch concerning all maintenance irregularities that affect the dispatching of aircraft.
• Responsible for the proper administration of MEL/CDL/NEF procedures as established in the Contour General Maintenance Manual (GMM).
• Coordinates with line maintenance, contract maintenance or on-call maintenance as necessary to ensure mechanical irregularities are corrected in accordance with the procedures established in the Corporate Flight Management General Maintenance Manual (GMM).
• Ensures data in the pilot reports, ferry flights, SDR, delays and cancellations, etc., is recorded accurately into the applicable maintenance system (FOS, Veryon, etc.).
• Confirms all work performed on Company aircraft is accomplished by qualified, authorized, and approved personnel.
• Ensures On-the-Job Training (OJT) is conducted and documented for Maintenance Controllers.
• Performs additional tasks as specified in the CASS/Reliability section of the Corporate Flight Management General Maintenance Manual (GMM).
• Suggest changes to the Company Manual Systems as needed.
• Other duties as assigned by leadership

Qualifications

• Must be at least 23 years of age.
• Authorized by law to work in the United States and able to travel in and out of the United States.
• Must have a valid driver’s license and a good driving record
• Must have experience and be highly proficient in Microsoft Excel, Word, Outlook, inventory software, and tracking systems.
• Able to pass a required 10-year work history review and submit to criminal background and fingerprint checks.
• Must pass a DOT required pre-employment drug screen and willing to submit to and pass FAA and Company mandated random drug and alcohol tests
• Ability to multi-task in a fast-paced environment.  
• Possess polished and professional interpersonal skills with a positive attitude and a customer-oriented mindset.
• Possess strong leadership, interpersonal and organizational skills.
• Must have well-developed people skills and the ability to work with a variety of personalities.
• Able to handle interruptions and a fast-paced environment.
• Maintain strong attention to detail.
• Be self-motivated and able to motivate others.
• Excellent interpersonal skills.
• Ability to manage multiple complex projects simultaneously.
• Ability to understand complicated logistical information.
• Excellent communication skills both written and verbal delivered with tact and professionalism.
• Ability to work independently and as part of a team.
• Ability to work a varied schedule including nights, weekends, and holidays.
• Ability to work in a safe professional manner adhering to all regulatory requirements including OSHA, EPA, state, and federal regulations.

Position Requirements

• Willing to accept base assignment in Smyrna/Nashville, TN area
• Airframe and Powerplant license required.
• Completion of formal aircraft maintenance training for large turbine powered airplanes
• Minimum of seven (7) years of experience as an aircraft mechanic and/or inspector for large, multi-engine jet aircraft
• Minimum of five (5) years of maintenance experience on the Cessna Citation Corporate jet or 560XL/560XLS.
• Experience in airline day-to-day maintenance operations preferred.
• Understands OEM technical data manuals, and how to quickly obtain needed information and procedures

Disclaimer: The above statements are intended only to describe the general nature and level of work required for the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in the position. Please be advised that the duties and expectations of this position may be subject to change.