WM
Supervisor - Non-Gaming - Public Area
Wynn Macau
Location not stated
1 month ago
- MS Office
1 month ago
Not enough detail in this posting to match
Job Description
Job PurposeSupport the Assistant Manager with the daily operations of the Public Area Department, specifically leading, guiding, and monitoring Cleaners assigned to non-gaming zones (such a hotel lobbies, shopping malls, and back-of-house areas). Motivate Team Members to exceed guests’ expectations by ensuring all public areas are clean, tidy, safe, well-maintained and well-presented.service.
Key Responsibilities
• Conduct daily inspections of all non-gaming public areas (including hotel lobbies, shopping arcades, non-gaming washrooms, hallways, stairways, offices, grounds, rotunda, banquet areas, function and meeting rooms) and execute correction action if needed
• Monitor quality control mechanisms, including health and safety, cleaning and maintenance, service standards, use of cleaning chemicals, equipment maintenance and handling
• Record inventory and consumptions and order cleaning supplies when required
• Supervise periodic deep cleaning, painting, chandelier cleaning, marble restoration and carpet shampooing
• Maintain a handover logbook to record necessary follow-ups for the incoming shift
• Report unusual activities and health and safety issues immediately
Competencies and Requirements
Experience: Minimum 3 years of experience in a five-star hotel
Knowledge/Certificates: Knowledge of cleaning activities, tools and detergents; hard and soft floor care and equipment operation; use of chemicals and machinery operation
Education: Secondary school diploma or above
Language Ability: Fluent in Cantonese and Mandarin, and good English
Computer Skills: Proficient in MS Office
Supervisor - Non-Gaming - Public Area · Wynn Macau