Supervisor Group Reservations

Core Job Responsibilities:

• It is the primary responsibility of the Group Reservations Supervisor to oversee the management of inventory, rates and reporting within Resort Services department.
• Review and process all reservation and group modifications, additions, cancellations, and/or revisions per the request and applicable department and hotel policy, procedure, and guidelines.
• Process group rooming listings in their various formats, at department standards, in HMS and Passkey system.
• Closely monitors, and manages group blocks, pick-ups, and blind cuts, as necessary.
• Provides updates of all groups and any historical patterns and circumstances which may negatively impact room inventory/revenue during block review meetings with Operations, Revenue and Sales leadership.
• Develops and maintains new and improved reporting tools and techniques.
• Closely monitors inventory availability and manages upsell inventory in Passkey and HMS to support group block adjustments.
• Review, compare, and improve group notations, reservations, master accounts, and/or other group related items per group resumes published by the Sales teams.
• Review applied billing profiles, reservation rates, stay dates, and other billing information.
• Review all communicated VIPs and notate as needed.
• Oversees the daily execution and distribution of reports to ensure accuracy and timeliness.
• Advises department leadership and Revenue Management of any historical patterns and circumstances which may negatively impact room inventory/revenue.
• Manages the delivery and measurement of guest service is consistent with established departmental guidelines/ standards.
• Attends meetings with clients and property staff as needed, acting as a key liaison between Sales/ Service Managers, group contacts, and meeting planners.
• Compile reports for Resort Services, Groups and Wholesale Management, and other departments as directed.
• Process wholesale, extranet, third-party company requests, hotel, and casino reservations, modifications, cancellations, as needed.
• Communicate and resolve guest situations in conjunction with third-party companies.
• Receive and answer questions regarding Groups, wholesale, extranet, and third-party companies as they are communicated from throughout and outside the company.
• Performs all the functions of a Group Reservations Coordinator at a high level of expertise, offering technical guidance/assistance as needed.
• Support Resort Services in a leadership capacity by assisting team members, addressing questions, and helping complete various tasks as needed.

• Perform other job-related duties as requested.