
Service Operations Specialist - Europe
Sungrow Emea
🇷🇴 Romania
On-site
2 weeks ago
- Bun
- MS Office
- Excel
- CRM
- ERP
2 weeks ago
- Coordinate operational activities related to service requests, contracts, work orders, and customer cases.
- Maintain accurate service data in relevant systems and support timely updates across internal stakeholders.
- Track service milestones, contract dates, invoicing triggers, and documentation requirements.
- Prepare operational reports and identify data trends, delays, recurring issues, and improvement opportunities.
- Support the handover of projects into service and help maintain complete project and service archives.
- Collaborate with Service Managers, Field Service, Remote O&M, Finance, Logistics, and Sales teams across Europe.
- Degree or professional qualification in Business Administration, Operations, Supply Chain, Engineering, or a related field.
- Initial experience in service operations, customer service, project coordination, logistics, or contract administration.
- Strong organizational skills and a structured approach to managing multiple priorities.
- Confidence using MS Office, especially Excel, with experience in CRM, ERP, or ticketing systems as a plus.
- Strong communication skills and a collaborative mindset in an international environment.
- English C1; Romanian B2 or higher is a plus, and additional European languages are welcome.
Service Operations Specialist - Europe · Sungrow Emea