Field Service Engineer - Israel

We are seeking a dynamic Field Service Engineer to join our team at Sungrow, playing a critical role in advancing our renewable energy solutions. As a Field Service Engineer, you will contribute significantly to the future of various renewable energy products and solutions, serving as an interface between our customers and Sungrow.

Ideal Candidate:

The ideal candidate will have a background as a practical Electrical Engineer or Electrical Engineer with a valid electrical license and comprehensive understanding of AC/DC, Low/Medium Voltage systems, networking and system controls. Proficiency in both Hebrew and English languages at a minimum of C1 level is required. The role will require on-call duty and the ability to oversee critical customer situations. Experience with Battery Storage solutions is highly beneficial, and a valid driving license is essential due to frequent travel requirements.

Responsibilities:

• Serve as the primary interface between customers and Sungrow, taking ownership of dispatched customer issues across various renewable energy solutions.
• Provide comprehensive service and customer support during field visits or dispatches, running diagnosis on errors or technical problems.
• Deliver on-site installation, repair, maintenance, testing tasks, upgrades, or rework activities for diverse renewable energy products.
• Provide remote support to clients as needed. 
• Leading projects during commissioning and site acceptance services for various renewable energy solutions.
• Adhere to operational procedures, processes, and practices consistently, ensuring compliance.
• Follow applicable health and safety instructions and regulations for various renewable energy installations and services.
• Maintain updated documentation, work instructions, and processes for existing and upcoming service contracts and agreements, including reports creation.

• Education as Electrical Engineer, with a robust understanding of AC/DC, Low/Medium Voltage systems, and licensed electrical -a must! 
• Proven record and minimum 1 year of experience commissioning PV inverters in utility-scale projects. 
• Strong knowledge and practical experience with RS485, Modbus TCP/IP, and networking-a must!
• Familiarity with High Voltage Systems. 
• Strong team player with a proven track record of working effectively within a team.
• Proficiency in both Hebrew and English languages at least at a C1 level.
• Possession of a valid driving license.
• Excellent human relations and communication skills. 
• Proven experience in handling customers in critical situations.
• Out of the box thinker, curious to learn and solve problems.
• Passionate about renewable energy products and cutting-edge technologies in energy storage systems. 
• On-call duty required.
• Capability for a full-time on-site position. 

• Industry Leadership: Be part of a company that’s driving the future of renewable energy and shaping a more sustainable world.
• Exceptional Work Environment: Collaborate with top professionals in a supportive and dynamic culture.
• Excellent Terms and Conditions: We offer competitive compensation packages and outstanding benefits that rank among the best in the industry.
• Growth Opportunities: From career development to skill-building, Sungrow Israel provides the tools and support you need to succeed.
   We’re proud of the culture we’ve built, where innovation meets opportunity, and we’d love for you to be part.