Subject Matter Expert Global Operations

Role Overview – Team Lead – Payroll

We are seeking a highly analytical and proactiveTeam Lead – Payroll to strengthen global payroll operations by driving knowledge excellence, process consistency, and continuous improvement across regions.

In this role, you will act as thecentral payroll knowledge authority, ensuring accurate and compliant payroll processes across countries. You will reduce dependency on team leads, enhance team capability, and ensure standardized, scalable payroll operations.

You will leveragepayroll data insights to identify gaps, lead training initiatives, and collaborate cross-functionally with HR, Finance, and Product teams to improve operational efficiency and payroll accuracy.

This is ahigh-impact individual contributor role that blends payroll expertise, data-driven decision-making, and operational leadership.

📍Location: Baner, Pune 📅Work Model: 5 days Work From Office

Key Responsibilities

1. Global Payroll Knowledge & Process Ownership

• Act as thego-to expert for payroll policies, processes, and compliance queries across global teams

• Ensureaccuracy, compliance, and standardization of payroll workflows across multiple countries

• Analyzemonthly payroll operations and QA performance data to identify trends, discrepancies, and improvement areas

• Recommend and implementscalable payroll process improvements to reduce recurring issues

• Own and continuously improvepayroll documentation, SOPs, knowledge repositories, and compliance guidelines

2. Payroll Training & Enablement

• Partner with Enablement teams to design and enhancepayroll training programs and documentation

• Conductpayroll onboarding sessions and continuous training for operations teams

• Identifyknowledge gaps related to payroll laws, compliance, and system processes

• Drivecontinuous upskilling in payroll operations, compliance, and best practices

3. Payroll Quality Assurance & Continuous Improvement

• Reviewpayroll QA trends and audit reports to generate actionable insights

• Ensureaccuracy, compliance, and timeliness of payroll processing

• Monitor effectiveness of improvement initiatives and validate measurable outcomes

• Introduce scalable improvement frameworks such aspayroll audit checks, error reduction programs, and knowledge-sharing initiatives

• Promote a culture ofpayroll accuracy, compliance, and operational excellence

4. Payroll Incident & Escalation Management

• Act asIncident Commander for payroll escalations, including payroll delays, discrepancies, or compliance risks

• Coordinate withHR, Finance, Product, and Operations teams to ensure timely resolution

• Provideclear and structured communication during payroll incidents

• Maintain detailed documentation and drivepost-incident analysis and corrective actions

5. Cross-Functional Collaboration

• Participate in cross-functional forums to sharepayroll insights, compliance risks, and operational challenges

• Collaborate withProduct, Engineering, Finance, HR, and Operations teams to resolve payroll system or process issues

• Contribute topayroll workflow enhancements and system improvements

• Act as abridge between payroll operations and supporting functions

Requirements

• 5–8 years of experience in payroll operations, HR operations, or global payroll support

• Strong understanding ofglobal payroll processes, statutory compliance, and payroll audits

• Proven experience analyzingpayroll data and translating insights into operational improvements

• Experience inpayroll training, knowledge management, or enablement roles

• Strong stakeholder management and cross-functional collaboration skills

• Ability to managehigh-pressure payroll cycles and escalations

• Excellent written and verbal communication skills

• High attention to detail and structured problem-solving ability

Preferred Qualifications

• Experience inEmployer of Record (EOR) or global payroll environments

• Familiarity withpayroll QA frameworks and compliance audits

• Experience withHRIS, payroll systems, or ticketing tools (e.g., Workday, ADP, SAP, Salesforce, Zendesk, ServiceNow)

• Exposure tomulti-country payroll operations

• Experience inprocess improvement methodologies

Core Competencies

• Payroll subject matter expertise

• Data-driven decision making

• Payroll process optimization

• Training & coaching

• Payroll incident leadership

• Cross-functional influence

• Operational excellence