STUDIO OPERATOR - TECHNICAL SUPPORT ENGINEER

STUDIO OPERATOR - TECHNICAL SUPPORT ENGINEER
Remote
12 MOnths

What you’ll do:

• Provide Technical Support to Wind River customers using the Wind River Studio Operator

Software Suite: Cloud Platform, Analytics, OpenStack and Conductor

• In depth log debug and analysis

• Support customer KPI’s and SLA’s

• Software Upgrades and Patching

• Emergency Recovery for outages reported by customers

• Maintenance of customer lab environments

• Mentor and train others in the organization

• Document and develop technical content and solutions for knowledgebase

Who You Will Work With:

• This opportunity will see the successful candidate working and collaborating with engineers and

technicians at all levels, including management layers, across multiple product lines. Wind River

Engineering and Technical Support works globally to deliver our products, from Canada to the

US, to China, Costa Rica, Romania and beyond.

• Wind River’s engineers get to interface and work with cross-organizational teams in

understanding and providing for our customer’s needs, wants and pain points, seeing firsthand

what drives the business and revenue today and tomorrow.

What Are the Requirements?

• Bachelor’s degree in a technical field: Computer Science, Engineering, or similar

• Experience working in an external customer facing technical support role

• Experience troubleshooting complex technical issues

• Excellent written and verbal communication skills in English

• Fundamental L2/L3 networking knowledge: network stacks, switching, routing, firewalls, etc.

• Experience working with Linux

• Ability to work in a dynamic, high pressure customer facing environment

• Ability to manage and prioritize numerous customer issues simultaneously

Additional Skills Considered a Plus

• Experience with Docker and Kubernetes

• Experience with ELK stack

• Experience working with Telecommunication Providers

What product(s) will I be supporting?

Wind River Cloud Platform is based on the opensource cloud infrastructure software StarlingX.

• To learn more about StarlingX:https://www.starlingx.io/