Student Services Specialist (non-classified, not included in step pay calculations)

Position Summary:

Job Description:

Essential Functions and Responsibilities

Academic Records and Registrar Operations

• Processes routine student record transactions in Workday Student and other College systems in accordance with established procedures.

• Reviews and processes requests involving registration, add/drop transactions, withdrawals, academic program changes, enrollment verification, graduation, and other academic record functions.

• Assists with processing transfer credit and other external credit, including transfer coursework, Advanced Placement (AP), International Baccalaureate (IB), and other approved forms of credit.

• Reviews submitted forms and requests for completeness, accuracy, and compliance with established procedures; researches discrepancies and refers cases requiring policy interpretation or exceptions to appropriate Registrar’s Office staff.

• Assists with graduation and degree-completion processing, including reviewing student records, processing applications and record updates, and supporting commencement-related activities.

• Performs document management activities, including indexing, scanning, organizing, and maintaining student records in electronic records-management systems.

• Fulfills orders for official transcripts and replacement diplomas.

• Researches student records and historical institutional information in response to requests from students, alumni, faculty, staff, and other authorized parties.

• Assists with data review, quality assurance, and correction of student records.

Student and Campus Support

• Responds to routine questions from students, faculty, staff, alumni, and other constituents regarding registration, academic records, transcripts, enrollment verification, graduation, and Registrar’s Office procedures.

• Monitors and responds to requests received through email, Slate Student Success, telephone, and other service channels.

• Explains College policies and procedures and helps students understand the steps necessary to complete Registrar-related transactions.

• Provides support to Skyhawk Station and other Enrollment Management offices regarding Registrar’s Office processes and student record questions.

Systems, Compliance, and Process Support

• Uses Workday Student, Slate Student Success (CRM), Perceptive Content, Microsoft Office, and other College systems to research records and complete assigned work.

• Maintains the confidentiality and security of student records in accordance with FERPA, College policy, and applicable state and federal requirements.

• Follows documented business processes and contributes to the development and maintenance of Registrar’s Office procedures and training materials.

• Identifies recurring processing problems, inconsistencies, or potential workflow improvements and communicates them to permanent Registrar’s Office staff.

• Participates in training and cross-training necessary to perform assigned Registrar’s Office functions.

• Performs other related duties as assigned.

Required Education, Specialized Skills and Experience

• Associate degree or equivalent combination of education and relevant experience;
• Experience working in an office or service environment
• Demonstrated ability to learn complex computer systems and administrative procedures
• Strong attention to detail
• Knowledge of Microsoft Office software, including Outlook, Word, and Excel
• Ability to organize and prioritize a high volume of work;
• Good written and verbal communication skills
• Ability to handle confidential information appropriately; proficiency with common office technology.

Preferred Education, Specialized Skills and Experience

• Two (2) or more years experience in a college or university enrollment services or advising office.
• Bachelor’s degree from an accredited institution
• Experience using specialized software applications for student records management, such as Workday, Perceptive Content, and Slate Student Success.
• Knowledge of best practices in academic records management.

Reports To / Supervisory Responsibility

This position reports to the Assistant Registrar and has no supervisory responsibilities.

Work Environment

The work environment characteristics described here are representative of those that an employee can expect while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
• Ability to work in a confined area.
• Ability to sit at a computer terminal for an extended period of time.

Physical Demands

• The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function
• While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to computer and telephone equipment
• Specific vision abilities required by this job include close vision requirements due to computer work
• Light to moderate lifting is required

Travel

Travel is expected to be less than 5% of the time for this position.

FLSA Status/ Position Type/Expected Hours of Work/ and Salary Range

• Exempt from State Classified System.
• Paid Hourly
• Full Time 1.0 FTE
• Temporary- end 6/30/2027
• Full Year
• Typical Work hours are Monday to Friday 8:00 am to 5:00 pm

Compensation

• Salary is $22.40 per hour, plus a comprehensive benefits package.

Application Process

A complete application packet includes:

• Cover letter addressing interest and qualifications for the position
• Resume
• Names and contact information for three current, professional references

Application materials received by 11:59 PM on November 8, 2026, will receive full consideration.

The successful candidate will be required to submit official transcripts

and pass a background check.

About Fort Lewis College:

On a sage-brushed mesa overlooking downtown Durango and the La Plata Mountains, Fort Lewis College is Southwest Colorado’s premier public undergraduate research institution. With more than half of the 3,300 students identifying as people of color, FLC’s academic programming and campus life thrive on nurturing safe, diverse spaces for intellectual exploration and helping people achieve their career goals. A Native American-serving, Non-Tribal Institution, FLC is committed to promoting economic development in neighboring tribal communities and connecting students with the education they need to be the change in the world they want to see. Degree programs span the arts, business, education, health sciences, humanities, and social and natural sciences. Coursework builds on the natural, cultural, and historical resources found around the Four Corners region. Students work closely with faculty on research projects with real-world implications. Like the mountain town it resides in, FLC promotes a culture of work-life balance for students, faculty, and staff. Skyhawks enjoy unparalleled access to a healthy outdoor lifestyle thanks to 300 days of sunshine a year and more than 300 miles of hiking and biking trails in and around Durango

Notice to Prospective Employees:
 The Fort Lewis College is required by the Clery Act of 1990 to notify prospective employees, current employees, students and applicants where to access our Campus Security Report.  The report is updated and published annually in accordance with the Higher Education Amendments of 1998, Federal Student Right-to-Know, the Federal Drug-free Schools and Campuses Act of 1989. This report contains information about:

• Fort Lewis College's alcohol and other drug policy

• Sexual assault policy

• Campus security policies

• Campus/community resources

• The Colorado Riot Offense Statute restriction on enrollment

• Where to find registered sex offender information

• Crime statistics for the previous three calendar years

• Reporting crimes

 
 The Campus Security Report can be accessed in two ways:
By going to the internet website at:   www.fortlewis.edu/AnnualSecurityReport Fort Lewis College Student Affairs Office will also provide a paper copy of the annual security report upon request.   You can reach them at (970) 247-7331.

Equal Opportunity
Fort Lewis College does not discriminate on the basis of race, age, color, religion, national origin, sex*, disability, sexual orientation, gender identity, gender expression, family or domestic status, political beliefs, veteran status, pregnancy, or genetic information. Accordingly, equal opportunity for employment shall be extended to all persons. The College shall promote equal opportunity, equal treatment, and affirmative action efforts to increase the diversity of students, faculty, and staff. The College is dedicated to building a culturally diverse and pluralistic faculty and staff committed to teaching and working in a multicultural environment. To file a report, get resources, read policies, or make an appointment, See www.fortlewis.edu/CARE.

Discrimination Questions?

Office of Compliance and Community Standards
David Pirrone, Director of Compliance
210 Berndt Hall
1000 Rim Drive
Durango, Colorado 81301
(970) 247-7182djpirrone@fortlewis.edu

Questions about Title IX sex discrimination?    
Office of the Title IX Coordinator
Madeleine Gillman, Assistant Director of Compliance and Title IX Coordinator
210 Berndt Hall
1000 Rim Drive
Durango, Colorado 81301
(970) 247-7049mgillman@fortlewis.edu

Information about Fort Lewis College’s alcohol and drug policy, sexual assault policy, campus security policies, campus crime statistics, fire safety procedures and fire statistics, and campus/community resources can be found in the Annual Security and Fire Safety Report. Hard copies are available upon request.

* Title IX of the Education Amendments of 1972 and Part 106 of the Code of Federal Regulations (CFR) prohibit discrimination on the basis of sex, including in admission and employment. Inquiries about the application of Title IX and CFR 106 to Fort Lewis College may be directed to FLC's Title IX Coordinator and/or to the Assistant Secretary for Civil Rights of the Department of Education.

ADAA Accommodations
Any person with a disability as defined by the ADA Amendments Act of 2008 (ADAAA) may be provided a reasonable accommodation upon request to enable the person to complete an employment assessment. To request an accommodation, please contact Kristin Polens by phone 970-247-7459 or email kpolens@fortlewis.edu at least five business days before the assessment date to allow us to evaluate your request and prepare for the accommodation. You may be asked to provide additional information, including medical documentation, regarding functional limitations and type of accommodation needed. Please ensure that you have this information available well in advance of the assessment date.