Student Services Specialist II

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Are you passionate about helping students grow as leaders, build community, and make the most of their Iowa State experience? The Memorial Union is seeking aStudent Services Specialist IIto support student organizations, advise student leaders, and coordinate leadership development programs that enhance campus life.

This role offers the opportunity to work directly with highly engaged students as they pursue projects, events, and initiatives they care deeply about. You'll serve as a trusted resource, helping student organizations navigate university processes, develop leadership skills, and successfully bring their ideas to life. No two days are exactly alike. From advising student leaders and organizing leadership retreats to managing communications and supporting campus-wide events, you'll play an important role in creating a vibrant and connected student experience.

What You'll Do

• Coordinate student organization operations, including recognition processes, record management, database administration, office and storage assignments, funding opportunities, annual awards, and related training.
• Plan and facilitate leadership development opportunities, including retreats, workshops, conferences, and programs such as LEAD Retreat and the Iowa Student Leadership Experience (ISLE).
• Advise the First-Year Council and other student leaders on topics such as leadership, budgeting, event planning, marketing, and organizational success.
• Connect students with campus resources and help them navigate university policies, procedures, and organizational requirements.
• Develop and distribute newsletters, campus-wide communications, website content, and other program materials that support student engagement.
• Support student organization events and major Memorial Union initiatives, including ClubFest, WelcomeFest, Art Mart, and AfterDark.
• Supervise graduate assistants and occasional practicum students.
• Assess program effectiveness, identify opportunities for improvement, and collaborate with colleagues and campus partners to enhance student involvement and leadership development.

Why Join Our Team?

The Memorial Union is the heart of student life at Iowa State University. In this role, you'll work in a collaborative and student centered environment where your efforts directly support student growth, involvement, and success. You'll partner with motivated student leaders who are passionate about making an impact on campus while enjoying a position that offers meaningful responsibility, variety, autonomy, and the opportunity to see the results of your work firsthand.

Preferred Qualifications

• Experience developing and facilitating leadership development programs, trainings, or workshops.
• Experience administering a database, CRM, or information management system.
• Experience coordinating funding, grant, scholarship, or application review processes.
• Experience planning and executing events, conferences, retreats, or large-scale programs.
• Experience creating and distributing newsletters, email campaigns, website content, or other organizational communications.

Work Schedule and Location

• Work Location: Primarily on-site in the Memorial Union at Iowa State University.
• Schedule: Typical hours are Monday through Friday during regular business hours.
• Occasional Evening & Weekend Work: Required to support student organization meetings, leadership programs, campus events, and special activities.
• Flexibility: Work hours may vary based on student availability, program schedules, and departmental needs.

About the Memorial Union

The Memorial Union is a central hub for student life at Iowa State University, providing opportunities for students to connect, participate in campus activities, and develop leadership skills beyond the classroom. Through student organization support, leadership development, and campus programming, the Memorial Union helps students build relationships, pursue their interests, and contribute to the university community.

Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position.

Application Instructions:
To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following:

• Resume/Curriculum Vitae
• Letter of Application/Cover Letter

Why Choose Iowa State University?
Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental, as well as:

• Retirement benefits including defined benefit and defined contribution plans
• Generous vacation, holiday, and sick time and leave plans
• Onsite childcare (Ames, Iowa)
• Life insurance and long-term disability
• Flexible Spending Accounts
• Various voluntary benefits and discounts
• Employee Assistance Program
• Wellbeing program

If you have questions regarding this application process, please email employment@iastate.edu, or call 515-294-4800 or Toll Free: 1-877-477-7485.

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Iowa State University does not discriminate on the basis of race, color, age, ethnicity, religion, national origin, pregnancy, sexual orientation, genetic information, sex, marital status, disability, or status as a U.S. Veteran. Inquiries regarding non-discrimination policies may be directed to Office of Equal Opportunity, 2680 Beardshear Hall, 515 Morrill Road, Ames, Iowa 50011, Tel. 515-294-7612, emaileooffice@iastate.edu.

General ISU compensation information can be found on theUniversity Human Resources website. Please note that this is only a list of ranges and individuals will be paid commensurate with qualifications.