AS
Student Development Specialist
Arkansas State University
- Location not stated
- Staff / Principal
- 16 hours ago
16 hours ago
- Responsible for managing the day-to-day logistics, appearance, and operational readiness of key guest-facing spaces within the Welcome Center, including the Welcome Desk, Presentation Room, and other high-traffic visitor areas.
- Oversees the recruitment, training, and performance of student tour guides in these guest-facing spaces to ensure a welcoming, professional, and service-oriented experience for prospective students, families, and university guests.
- Works collaboratively to maintain exceptional presentation standards and deliver a high-quality visitor experience
- Responsible for overseeing the onboarding, training, and certification process for newly hired student tour guides
- Coordinates and tracks all required training milestones, ensuring guides successfully progress through certification requirements and are fully prepared to represent the university
- Serves as one of the primary points of contact for new tour guides, providing guidance, answering questions, and offering ongoing support throughout the training process
- Additionally, has primary oversight of continued training for all student tour guides throughout the year. Including identifying needed training areas and creating training protocols for exceptional Welcome Ambassadors
- Maintains accountability standards, monitors individual progress, and works proactively to address challenges, ensuring a positive training experience and a high level of preparedness, professionalism, and performance among student staff
- Maintain up-to-date knowledge of admissions processes and university programs to provide accurate and insightful guidance to prospective students and families
- Oversee and audit inventory tracking for Campus Visits storage and materials
- Perform all other duties as assigned to support Arkansas State University’s mission.
Student Development Specialist · Arkansas State University