Store Manager - Westfield White City

We are an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory’s design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty.

Empowering women is the company’s guiding principle, expressed through Tory’s collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with capital, education and community.

You are seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you’re prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory. Apply today!

Life @ToryBurch is Special Because:

When you join us, you’re joining a global, purpose-led company on an exciting growth journey with an amazing culture and great benefits.

• Our culture is welcoming and inclusive -- everyone is empowered to make a difference.
• We have the best team in the world and believe in paying competitively and rewarding for high performance.
• Your overall well-being is important to us; we offer generous benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life.
• We love seeing our employees wear our beautiful collections. You’ll receive a generous employee discount and access to exclusive sample sales.
• We are invested in your professional growth – you’ll have access to free executive coaching on-demand.

The typical day is… atypical. You might be overseeing the development of clientele relationships and driving business initiatives, setting clear goals and expectations and holding people accountable to high standards of excellence, or building a world class talent team who strives to create an exceptional retail experience. The consistent thread is that you’ll be working with an amazing team of professionals who share your passion for excellence. 

Leadership & People Management 

• Lead by example and model behavior that reflects the company’s core values, setting the standard for the team on the sales floor 

• Own overall team performance by setting clear expectations, providing regular feedback, and driving ongoing development through coaching, training and on-the-job learning 

• Act as the store leader and ultimate brand ambassador on the floor, motivating the team to achieve sales plans, personal goals and service expectations 

• Lead with confidence and accountability, resolving conflict calmly and objectively while building a collaborative, high-performing team culture 

• Lead recruitment, onboarding, development and retention of store talent, building a high-performing and engaged team that supports the needs of the business 

• Foster a positive, inclusive and results-driven environment that is professional, productive, team oriented and aligned with the brand culture 

Deliver the Customer Experience 

• Lead by example to create an environment that consistently delivers transformational customer experiences 

• Model and supervise a highly productive selling environment by delivering ongoing coaching in selling skills, product knowledge, clienteling and service standards 

• Take ownership for the customer journey in the boutique by understanding the local client demographic and developing strong, productive customer relationships 

• Demonstrate a strong use of selling skills and coach the team to apply those skills consistently to drive meaningful customer engagement 

• Lead the team through example in building repeat business and maximizing sales through proactive customer outreach, clienteling and event opportunities 

• Maintain a “One Company” perspective on charge sends, returns and other transactions that are critical to delivering a seamless and positive customer experience 

Represent the Brand

• Understand and communicate the Tory Burch brand aesthetic, brand philosophy and lifestyle to the team and the customer

• Embody the brand aesthetic through a strong sense of fashion, confidence and an enthusiastic attitude that inspires the team

• Own and maintain all brand and operating standards, ensuring consistency, excellence and accountability across the boutique

• Oversee store presentation standards and ensure the boutique reflects current visual direction and brand expectations

• Leverage in-store technology to enhance client engagement and support a seamless, elevated customer experience

Operational Excellence

• Oversee all daily store operations, including opening and closing procedures, register management, bank deposits and maintaining a secure store environment 

• Ensure accurate execution of POS transactions, employee sales capture and inventory functions including transfers, receiving, shipments, repairs and damages 

• Ensure consistent adherence to all policies and procedures, with a strong focus on loss prevention, operational discipline and overall store excellence 

Drive the Business & Deliver Results

• Own the achievement of financial targets by tracking key business metrics, identifying opportunities and taking action to improve performance

• Build, maintain and grow new and existing client relationships while encouraging the team to deliver consistent proactive outreach

• Lead the development of clientele across the store, driving strong personal client books, effective outreach and consistent sales-driving activity

• Manage people resources to maximize sales, traffic flow, floor coverage and customer engagement, adjusting priorities as business needs change

• Manage the sales floor with agility, using key indicators, team feedback and lessons learned to continuously improve execution and results

• React to the rhythm of the business by driving clienteling, outreach, events and other opportunities beyond walk-in traffic to deliver sustained sales performance

PRIOR EXPERIENCE NEEDED 

• B.A. in Business or Other Fashion-Related Discipline 

• Five years of experience at the General Manager level 

• Proven Track Record of Success 

• Strong personal selling and customer relations experience 

• Previous sales leadership and motivation experience 

• Ability to lift (at least 30 lbs), carry, push, pull, squat, kneel, twist, turn, climb, crawl, reach and bend. 

• Availability and flexibility to work days, nights, weekends, holidays, store openings and closings, to meet the needs of the business.  

How We Work Together

• Adaptable – We change before we have to
• Entrepreneurial – We own it
• Collaborative – There’s no “I” in Tory
• Client & Brand Focused – We put ourselves in Tory’s shoes
• Live the Values – We show up for each other
• Functional Expertise – We’re constantly learning and growing

#TeamTory Values

We show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor.