Store Lead (Supervisor/Key Holder)

About ARC’TERYX

Located in the Canadian Coast Mountain wilderness, Arc'teryx is built on the principle of obsessive, precise design and production.​

The unique in-house manufacturing and design centers allow the brand to constantly evolve and build products the right way.​ Timeless quality, intuitive design and simplicity result in unrivaled performance at the point of extreme need.​

Join the team at our Alpha QVB store!

About the Opportunity

• Support the in-store experience during your shift, with an acute awareness of what’s happening on the sales floor at any given moment
• Championing floor leadership and exceptional guest experience by leading from the floor 
• Actively sharing brand information and event specifics with the team and guests, ensuring each individual feels invited to join in
• Coach and develop Product Guides to unlock their potential and support the store in reaching targets
• Support inventory management to maximize sell-through; including receiving, processing, restocking and destocking, and visual merchandising
• Leverage all tools to manage the store business operations in overseeing sales targets, labor and budget management
• Network with potential partners to support events and to help maximize brand engagement in the community
• Manage the opening and closing procedures for the store 
• Answering store phones and responding to voicemails and store emails
• Utilize the POS system to process guest transactions including warranties, Used Gear trade-ins, purchases, and returns 

About You

• You have one or more years of leadership experience, and 1 – 2 years of retail experience
• You are a natural leader and the idea of unlocking someone’s full potential excites you 
• You have a passion for customer service and delivering an exceptional experience for guests
• You seek and offer relevant feedback, coaching and development in the moment
• You are comfortable adhering to and enforcing health and safety guidelines at all times
• You have proven ability to set a clear vision, align your team around common goals and foster commitment to these objectives
• You have strong time management skills and can prioritize and adapt to daily business needs in the moment
• You remain highly flexible and adaptable when faced with ambiguity
• You seek the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is right
• Your passion for your work is paralleled by your passion for getting outside and living it
• You have strong written and verbal communication

Our Benefits

• Kick start with Arc’teryx uniform provided 
• A generous team discount, not only with Arc’teryx, but other affiliated brands with Amer Sports 
• Competitive salary and a great bonus scheme 
• Parental Leave Top Up Program to support all future parents
• Access to an Employee Assistant Program to support your health & wellbeing
• Continuous on the job training, development opportunities to support your career growth
• Be part of a global business with great career pathways and opportunities across multiple brands

You should know:

• We are all expected to be available to work “Black Friday” (the day after US Thanksgiving) and from the second week of December until the end of the holiday season
• Under the direction of the Store Manager and Assistant Manager, you perform/complete other additional projects, duties, and assignments as required and/or by request
• You are available for a minimum of one open, one close and one weekend shift each week. 
• Your availability must reflect the needs of the business, which may change from time to time at the discretion of the Store Manager
• Full Time – 30- 40 hours per week (5 days per week) on a Tuesday to Saturday roster pattern

Equal Opportunity

Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance. 

All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.