Student Account Representative

About the Opportunity

Job Summary:

The Student Account Representative serves as the primary contact for students, parents, faculty, staff, and other involved parties concerning all related activities regarding Student Accounts. This position provides the highest level of customer service (via in person,phone,and electronic communications)regarding financial status with the University

Key Accountabilities & Responsibilities:

Student and Parent Customer Service:     

• Through appointments, e-mail, written correspondence, and telephone communications, explain line item and summary of student account credits/debits and NU billing procedures. 

• Assists with customer service to over 150,000 contacts.  

• Responsible for providing customer servicein accordance with federal, state, and institutional regulations and policies forover 7,000 separate federal and state regulations.

Student Account Management:     

• Counsel and advise students and parents on student account policies, payment processing, and financing options. 

• Researchand provide account conflict resolutions with Financial Aid, Registrar, Housing, Academic Departments, etc.

Events and Other duties as assigned:     

• Represent Student Accounts at Open Houses, orientations, workshops, recruitment, andadvising programs.

• Process student account payments from students, scholarship organizations or 529 savings plans.

Minimum Qualifications:

• Customer service experiencerequired. Strong communications, interpersonal, and organizational skills.

• Working knowledge of Microsoft Word and Excel. Demonstrated ability to work with a diverse student and parent population.

• Banner experience preferred. 

• Knowledge and skillsrequired for this position aretypically acquired throughthecompletion of a High School Diploma;Associates Degree preferred. 

• One year of experience in a higher education student accounts/bursarofficeor related fielddesired.

Position Type

Additional Information

Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.  

Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visithttps://hr.northeastern.edu/benefits/ for more information.  

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

Compensation Grade/Pay Type:

Expected Hiring Range:

With the pay range(s) shown above, the starting salary will depend on several factors, which may include your education, experience, location, knowledge and expertise, and skills as well as a pay comparison to similarly-situated employees already in the role. Salary ranges are reviewed regularly and are subject to change.