Customer Service Representative - Aviva AutoCare Centre

Individually we are people, but together we areSolus Canada. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence. Backed by one of Canada’s leading insurance brands, the AvivaAutoCare Centre,poweredby Solus is an innovative new collision repair facility that is transforming the customer experience.We’re not just fixing vehicles –we're removing barriers and helping our customers get back to what matters most,faster and easier than ever before.   

Why JoinUs? 

• Be part of a visionary team challenging traditional ways of working 

• Work in abrand new facility equipped withstate-of-the-art tools and technology 

• Enjoy a healthier, more comfortable work environment with modern amenities 

• Help shape the autobody shop of the future 

We are looking for a Customer Service Representativeto be the face ofour collision repair facilityin Mississauga to our customers anddemonstrate our values and work to our principles, and those of Aviva.You will be a supportive and active team memberin carrying out all duties in the areas of customer service, parts, planning transportation and driving. The Customer Service Representativewillensure vehicles are collected,repaired and returned to customers within expected time standards. 

Your role will be pivotal in ensuring that our customers' needs are at the heart of our operations. By achievinghigh levels of customer satisfaction and mastering the principles of customer experience management—including customer insight & brand integrity—you will help shape how our businessoperates. 

Does this sound like an exciting challenge?Come be a part of this milestone as we embark on this ground-breaking journey together! 

WhatYou’ll Do:  

• Takeinitiative and prioritize duties as agreed with site leaders to drivehigh levels of customer satisfaction at all times 

• Provide customer repair updates using the agreed method with the customer,i.e. Face to face, email, phone, text, etc. 

• Collect excess payments ina timely andaccurate manner 

• Resolve customer queries with professionalism and a customer-first approach 

• Commit to an environment of continuous improvement 

• Responsible for safe and courteous handling of customer vehicles,including picking up a customer's car from a designated location, driving it to the fulfilment centre, and returning it to thecustomer’s agreed location. 

• Make decisions that positivelyimpact the site and the customer, and escalate issues where appropriate 

• PromoteAvivaAutoCare Centre values and goals  

WhatYou’ll Bring: 
 

• Post-secondary education 

• Valid driver’s license 

• Experiencein working within thecollision repair industry 

• Knowledge ofcollision repair industry and insurance principlesareconsidered an asset 

• Solid knowledge of automotive/equipment preventative maintenance, refurbishment and repair practices and procedures 

• Demonstrates adaptability and openness to change with a proactive mindset in embracing new work practices and technologies 

• Proficiency using body shop management systems; knowledge of Body Shop Connect preferred 

• Strong customer-focused background combined with excellent organizational, time management, and interpersonal skills 

• Proven ability to multi-task effectively in a fast-paced environment  

• Exceptional communication and conflict resolution skills 

• Outstanding customer service abilities 

• Ability tobe detail oriented showing exceptional quality control 

• Proven ability to take direction andperform well under pressure 

 
WhatYou’ll Get:  

• The salary band for this position ranges from $60,000 to $75,000. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity. 

• Medical and dental benefits 

• Eligibility for annual bonus – actual amount depends on your performanceand AvivaAutoCare Centre 

• Various retirement savings options including participation in optional group RRSP  

• Competitive vacation package 

• We offer exceptional career development opportunities 

• We’ll support your professional development education 

• Uniforms will be provided based on your role  

• Clean and safe work environment, including on site showers and break room 
   

Please note that we may use AI tools to help us through the recruitment process. This isa new position which has been posted externally. 
  

Aviva Canada/AvivaAutoCare Centre has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so thatan appropriate accommodation can be arranged. This process applies throughout your career with AvivaAutoCare Centre. 

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