Staff Assistant II

Job Description

Provides assistance in delivering exceptional customer service in a busy Student Mental Health clinic and Behavioral Health Clinic serving the Harvard community. Serves as the primary contact with patients and provides general administrative support for clinicians and psychiatrists on the team.

Responsibilities

• Greet and assist patients at the clinic's front desk.
• Answer the clinic's telephones and route messages to providers.
• Schedule and confirm appointments.
• Coordinate referrals.
• Process incoming and outgoing clinical correspondence.
• Maintain files.
• Process and track outside referrals.
• Manage patient flow.
• Perform other related duties as needed.