Office Manager Rehabilitation

How you move is why we’re here. ®
Now more than ever.

Get back to what you need and love to do.
The possibilities are endless...
 
Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success.
 
If this describes you then let’s talk!
 
HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.

Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.

Emp Status

Work Shift

What you will be doing

Job Qualifications 

EDUCATION -Required 

High School Diploma or equivalent (G.E.D.), may include specialized or vocational courses 

Associate’s degreerequired 

EDUCATION - Preferred 

Bachelor’s orMasters degree preferred. 

EXPERIENCE -Required 

3years experience in admitting and/or ambulatory setting or patient registration in an outpatient setting. 

SKILLS – Required 

Excellent verbal and written communication skills. 

Strong customer service orientation. 

Strong computer skills, withproficiency in office automated tools: e-mail,outlook and data entry. 

Effective communicator with all levels of staff,patients and customers. 

Ability to respond positively to fluctuations in patient flow. 

Heavy phones, able to triage phone calls and respond professionally to fluctuations in call volume. 

Knowledge of front-end role in revenue cycle: insurance benefits collection, verification, authorization, pre-certification, etc. 

SKILLS - Preferred 

Excellent interpersonal and customer service skills. Organization, computer skills, word processing, spreadsheets, insuranceverification and email. Outlook scheduling and navigation of oral and written skills. 

PHYSICAL WORKING CONDITIONS 

Continuously stand/walk or lift/handle/carry material or equipment of moderate weight (20 to 50lbs). Examples: Nurses, LPNs, and Physical Therapists. 

ENVIRONMENTAL WORKING CONDITIONS 

Located in an indoor area with frequent exposure to mild physical discomfort from dust, fumes, temperature, and noise. Examples: patient care providers and laboratory technicians. 

HAZARDS 

OSHA Category 1 

Tasks that involve exposure to blood, body fluids, tissues, and other potentially infectious materials. 

POSITION & UNIT ACCOUNTABILITIES – Competencies 

• Reports any insurance coverage and /or Managed Care difficulties to departmental leadership, as applicable. 

• Supervises clerical support staff including checking problems with referrals, insurance problems, linking patient appointments and wrong accounts. 

• Coordinates end of year and new year insurance verifications within the section. 

• Follows-up with Section staff (clinical and clerical) on a daily basis with prescriptions, pre-certification, letters of medical necessity, physicians' offices and letters of appeals. 

• Manages billing issues or inquiries with patients and patient accounts/departmental supervisor, as applicable. 

• Educates patients, upon request,regarding insurance issues. 

• Ensures that their team is meeting hospital expectationsregarding payment collection. 

• Communicates withappropriate staffregarding changes and/or disruption in patient flow. 

• Coordinates training/orientation ofnew staff to the Section (clinicians and administrative staff). 

• Updates departmental personnel regularly with respect to Managed Care and its impact on Rehab patients. 

Non-Discrimination Policy
Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.