CR Customer Care French

Join Our Talent Network for Bilingual Customer Service Roles

Do you speakboth French and English fluently? Do you have experience incustomer service within a BPO or call center environment? If so, we’re looking for you.

We’re building a talent pool for upcoming bilingual customer service roles. If you enjoy helping others, solving problems, and working in a dynamic team environment — this is your opportunity to grow your career.

What You’ll Do

As aBilingual Customer Service Representative, you will:

• Support customers viaphone, chat, or email inFrench and English

• Provide information aboutproducts,services,orders, oraccount inquiries

• Troubleshoot and resolvebilling issues,technical questions, and customer concerns

• Record and update customer interactions usingCRM platforms

• Deliver high-quality service withprofessionalism,empathy, andefficiency

• Meet performance goals such asfirst-contact resolution,customer satisfaction, andcall quality

• Attend all necessarytraining sessions and stay aligned with internal processes

Who We’re Looking For

To qualify for this role, you must have:

• Full fluency in French and English (both spoken and written – C1 level or higher)

• At least 6 months of customer service experience in aBPO or call center environment

• Strong communication and interpersonal skills

• Ability to work onsite in San José, Costa Rica

• A high school diploma or equivalent

• Familiarity withCRM tools and basicMicrosoft Office programs

Preferred Experience

• Previous experience inbilingual customer support,technical assistance, orbilling

• Use of platforms likeSalesforce,Zendesk, orFive9

• Proven ability to manage customer concerns with empathy and efficiency

Key Skills

• Clear and professional communication inFrench and English

• Strongproblem-solving andcritical thinking skills

• Ability tomultitask,follow scripts, and maintain a natural tone

• Comfort working in fast-paced environments withdaily performance metrics

Why Join Our Talent Pool?

By joining our talent pool, you’ll be among the first considered for our upcomingbilingual customer service classes. This is a great chance to take the next step in your career with a company that valueslanguage skills,service excellence, andprofessional growth.