COO - Global Head of Business Operations, MD - State Street Investment Management

The State Street Investment Management (SSIM) Chief Operating Officer (COO) is seeking a Global Head of Business Operations (GHBO) to serve as a strategic partner and advisor and lead the integrated management of the Office of the COO. Reporting directly to the COO, the GHBO will coordinate business management, strategic execution, Finance Technology and organizational transformation across the global COO organization.

The GHBO will provide enterprise-wide leadership across business management, portfolio and program governance, financial planning, vendor and third-party oversight, market data, Finance Technology, communications and the Office of the COO. The role will establish the operating cadence, governance, management information and cross-functional coordination needed to translate strategy into measurable business outcomes. Working across Investments, Institutional, Cash, Global Client Coverage Group, the Chief Business Office, Finance, Technology, Data, Marketing and corporate functions, the GHBO will lead a globally distributed organization and influence senior stakeholders across multiple regions.

The successful candidate will combine strategic judgment, financial and technology acumen, disciplined execution and strong people leadership, with the adaptability and integrity required to operate effectively in a complex global environment.

Responsibilities

Business Management of the COO Organization

• Partners with the COO to set strategic and operational objectives aligned with SSIM priorities, ensuring the COO organization meets or exceeds financial and performance benchmarks and key performance indicators. Tracks performance, identifies variances, issues and dependencies, and works with the COO leadership team to develop and execute corrective actions and delivery plans.

• Builds strong relationships across the COOexecutive leadershipteam and the broader organization toadvance strategic initiatives.

• Partners withtheCOOleadership team to identify and implement processimprovements and organizational optimization opportunities.

• Drivesthedevelopment and productionof productivity andefficiency metrics,business scorecards and executive reporting in partnership with COO leadership.

• Leads the COO quarterly business review process in partnership with COO leadership and business unit teams,ensuring timelycompletion ofagreed actions.

• Serves as a key member of theCOOleadership team;helps shape meeting agendas, coordinates follow-up with stakeholdersand ensures effective informationflowacross the leadership team.Represents the COO on relevant IM regional and global operating committees, as appropriate.

• Partners closely with the COO’s Executive Assistantto ensure meetings arescheduled, follow-up actions arecompleted and adhocrequests are addressed in a timely manner.

Strategic Initiatives

• Coordinates and manages projects,initiatives and commitmentstieddirectlytothe COO’s key priorities.  In partnership with the COO leadership team, maintains an inventory of critical-pathinitiatives, provides visibility into progress and risks, and promotes alignmentacross Investments, Global Client Coverage Group, theChief Business Office and corporate functions so the COO can remain focused on the highest-priority matters.

• Partners closely with theSSIM Chief Administrative Officer’s Office to execute the CEO’s high-priority and critical initiativesin support of annual business goals.
• Co-leads with Finance, in partnership with the COO leadership team, the annual COO strategic investment prioritization process aligned with the budget process. Identifies issues, dependencies and resource constraints that could affect successful execution of strategic priorities; escalates matters requiring COO attention and presents solutions to address root causes and maintain delivery momentum.
• Leadsconfidential, time-sensitive and otherspecial projects assigned by the COO, delivering high-quality results with minimal directionand limitedoutsidesupport.

• Partners with the Transformation team onSSIM andCOO initiatives that drive operational efficiency and improve the client and employee experience.

Annual Budget and Strategic Plan

• Partners withtheCEO’sOffice and SSIM Finance onthe annualbudget and mid-year forecast in closecoordination with the COO leadership team.  Manages routine budget requests and issues, develops operating metrics and dashboards, andestablishes regular operational reviews with key stakeholders.

• Partners with Corporate Strategy,theCOO leadershipteamand SSIM Finance on strategic plan development and off-cycle adjustments.

Finance Technology Leadership and Ownership

• Owns the strategy, operating model and multi-year roadmap for theFinance Technology team supportingSSIM Finance, investment funds andthebroaderSSIM business.

• Leads and develops theFinance Technology team, establishing clear accountabilities, delivery priorities, capacity plans and ways of working alignedwith Finance andSSIM objectives.

• Partners withSSIM Finance, Fund Administration, Investments, Product, Operations, Data and enterprise technology teams to translate business priorities into scalable technology capabilities and an integrated delivery portfolio.
• Oversees technology capabilities supporting financial planning and analysis, management reporting, revenue and expense management, profitability, fund financial data, product and fund economics, and business performance analytics.
• Establishes and governs theFinance Technology portfolio, including demand intake, prioritization, investment cases, resource allocation, delivery milestones, benefits realization and executive reporting.
• Drives modernization and simplification of finance platforms, data flows and reporting processes, reducing manual effort and improving timeliness, transparency, data quality and user experience.
• Defines theFinance Technology architecture and data strategy in partnership with enterprise architecture and data teams, promoting reusable data products, disciplined integration and consistent financial information across funds and the business.
• Owns relationships with strategic technology vendors and service providers supporting finance capabilities, including service performance, commercial management, roadmap alignment and value realization.
• Ensures finance technology delivery is aligned with enterprise technology standards, information security requirements, data governance expectations and applicable financial and fund-reporting obligations.
• Serves as the senior technology partner to the IM Finance leadership team, providing transparent portfolio reporting, decision support and proactive escalation of delivery issues, dependencies and trade-offs.

Communications and Employee Engagement

• Defines and executes the COO communications strategy, partnering withtheleadership team to articulate a compelling vision, strengthen employee engagement andreinforce key messages through senior leaders.

• Coordinates and developsexecutive materialsforpresentations,town halls, client meetings,industryengagements and other strategic forums.

• Partners withtheCOO leadership team and HRto develop and execute employee engagementaction plans.

• Partners with the COOleadership teamto lead change management and organizational transformation efforts.

Skills and Qualifications

• Strategic, financial and commercial acumen, with the ability to translate enterprise priorities into clear operating plans, investment decisions and measurable outcomes.

• Demonstrated executive leadership in a complex global organization, including responsibility for multidisciplinary teams, operating performance and a portfolio of strategic initiatives.

• Strong knowledge of investment management and the financial, operational, data and technology capabilities that support the business and its funds.

• Proven ability to lead Finance Technology teams and complex multi-year portfolios, including strategy, architecture, prioritization, delivery governance, financial management, vendor oversight and benefits realization.

• Experience modernizing platforms, data environments, integrations and reporting capabilities to simplify processes, improve user experience, and reduce manual activity and operational risk.

• Demonstrated leadership of enterprise AI-enabled transformation, including use-case prioritization, workflow redesign, governance, adoption, workforce readiness, value measurement and sustainable scaling.

• Experience transforming a complex organization to a product operating model, including durable product teams, clear ownership and accountability, outcome-based roadmaps, and agile, iterative delivery.

• Exceptional program management, analytical and problem-solving skills, with the ability to prioritize competing demands and deliver with pace in an ambiguous environment.

• Organizational and political agility, sound judgment, and the ability to influence, negotiate and build trusted relationships with senior leaders across business and corporate functions.

• Advanced written, verbal and executive communication skills, including the ability to synthesize complex information into compelling analyses and recommendations for varied audiences.

• High standards of ethics, integrity, inclusion, accountability and discretion.

Job Requirements

• Required experience: At least 10 years of progressive executive leadership experience spanning strategy, global program or portfolio execution and people management.

• Demonstrated success leading and developing high-performing, cross-organizational teams in a complex global environment.

• Significant experience leading technology, finance transformation or finance systems teams and delivering complex multi-year change.

• Experience leading the transformation of a complex global organization to a product operating model, including the redesign of organizational structures, roles and accountabilities, financial planning and funding, operating processes, governance and enabling tools.

• Demonstrated experience enabling agile delivery through multidisciplinary product teams and translating strategic priorities into measurable customer, business and operational outcomes.

• Experience leading enterprise AI-enabled transformation, including embedding AI into business processes and workflows, driving adoption and organizational readiness, and realizing improvements in efficiency, quality and operational risk reduction.

• Investment management experience required.

• Experience supporting investment management finance and fund-related technology capabilities strongly preferred.

• International experience preferred.

• Education: Undergraduate degree required; advanced degree or professional certification, such as an MBA or CFA, preferred.

Salary Range:

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

For a full overview, visithttps://hrportal.ehr.com/statestreet/Home.

About State Street

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We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

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