Sr. Technical Writer

Job description

• Proven experience in technical writing for infrastructure projects.
• Experience working in large-scale IT infrastructure projects.
• Familiarity with Windows, Unix, cloud platforms, Network, Storage, SQL databases, and monitoring tools.
• Background in ITIL or similar frameworks.
• Proficiency in creating complex Visio diagrams (strong Visio skills required).
• Hands-on experience with ServicePoint Knowledge Management System and MS Word.
• Strong understanding of infrastructure components, including data centers, cloud solutions, networking, and security.
• Excellent communication and collaboration skills, with the ability to work effectively in a distributed team environment.
• Proficiency in MS Teams for virtual collaboration and training.
• Exceptional attention to detail and organizational skills.
• Bachelor's degree in Technical Writing, Computer Science, or a related field.

1. Research and Requirements Analysis:
   
   • Analyze requirements for new infrastructure builds, including data center and cloud solutions.
   • Conduct independent studies of proposed systems and hardware components to understand and document their functionality.
2. Create Technical Diagrams:
   
   • Develop and maintain detailed Visio flow diagrams illustrating transaction traffic patterns, network connectivity, and configurable system components.
   • Ensure diagrams are accurate, up-to-date, and adhere to organizational standards.
3. Documentation Strategy and Planning:
   
   • Collaborate with project managers to define documentation strategies and schedules.
   • Develop comprehensive documentation plans for each infrastructure project.
4. Collaboration with Engineering Teams:
   
   • Work closely with engineers across Windows, Unix, Cloud, Network, Security, SQL Database, and Monitoring domains.
   • Gather detailed technical build information and ensure clarity in documentation deliverables.
5. Documentation Authoring:
   
   • Author and maintain a suite of documentation for two primary audiences:
     
     • Online HTML knowledge articles for global Operations Support teams using ServicePoint Knowledge Management System.
     • Infrastructure reference guides for Platform Engineering using MS Word.
   • Ensure documentation adheres to organizational standards and is accessible to intended audiences.
6. Knowledge Transfer and Training:
   
   • Host virtual documentation turnover sessions with Operations Support teams using MS Teams.
   • Provide clear and effective communication during training sessions to facilitate knowledge dissemination.
7. Team Collaboration and Peer Reviews:
   
   • Participate as an integral member of the centralized documentation team.
   • Engage in peer reviews, mentorship, and sharing of best practices.
8. Version Control and Maintenance:
   
   • Regularly update and maintain documentation to reflect infrastructure changes.
   • Utilize version control practices to ensure consistency and accuracy across all materials.
9. Process Improvement:
   
   • Continuously evaluate and refine documentation processes to enhance efficiency and quality.
   • Contribute to the development of documentation standards and templates.

• Qualifications: Graduate
• Range of Year Experience-Min Year: 10
• Range of Year Experience-Max Year: 15