DL
Sr. Support Engineer
Diverse Lynx India
🇮🇳 India
On-site
Senior
2 months ago
- JBOSS
- NGINX
- MySQL
- Network Security
- Java
- Spring Boot
- Hibernate
- ETL
- Talend
- Grafana
- NFS
- J2EE
- Linux
- RHEL
- F5
- WAF
- ITIL
- Change Management
2 months ago
Experience Required: 8-10
Location :Bangalore
JD:The L2 Application Support Engineer is responsible for advanced application support, incident analysis, problem resolution, and operational stability of the DDE and eBG applications across the full technology stack. The role acts as a bridge between L1 support and L3 ensuring SLA adherence, root cause analysis, and continuous improvement.
Perform deep-dive analysis across:
• API failures
• Application server issues (JBoss)
• Reverse proxy / routing issues (NGINX)
• Database connectivity or performance issues (MySQL)
Identify root cause, apply workarounds, and restore services within SLA.
Coordinate with L3 teams (Dev, DBA, Infra, Network, Security) for permanent fixes.
Monitor and troubleshoot:
• JBoss EAP 7.0 startup, memory, thread, and connection pool issues
• API errors, latency, and throttling configurations
Support Java/Spring Boot APIs, including:
• Exception analysis
• Hibernate-related DB issues
• Log analysis using Log4j
Troubleshoot MySQL 8.0.31 issues:
• Connection failures
• Slow queries (in coordination with DBAs)
• Data consistency checks
Validate Hibernate mappings and transactional issues.
Support Data Warehouse flows, including:
• ETL job failures (Talend – coordination & validation)
• Data availability issues in Grafana dashboards
Support applications using NFS-mounted storage:
• Validate mount availability and permissions
• Troubleshoot document access issues
Ensure correctness of document paths stored in database tables.
Coordinate encryption, backup, and access issues with Infra teams.
Mandatory Technical Skills
• Strong hands-on experience with:
o Java / J2EE, Spring Boot
o JBoss EAP 7.x
o NGINX / Reverse Proxy concepts
o MySQL (application-level troubleshooting)
o Linux (RHEL 7/8) commands and diagnostics
• Log analysis and troubleshooting using Log4j
• Understanding of API lifecycle and REST services
Desirable Skills
• Exposure to F5 WAF / Load Balancer
• Knowledge of NFS storage and encryption
• Familiarity with Grafana, Talend, and DWH concepts
• ITIL-based incident, problem, and change management
Sr. Support Engineer · Diverse Lynx India