Sr. Strategy & Operations Manager - Earner Growth

About the role

As a Sr. Strategy & Operations Manager for Earner Growth, you will architect the growth engine powering Uber Eats Taiwan. In this high-impact role, you'll spearhead our supply acquisition strategy—diversifying growth channels, streamlining the onboarding funnel, and shaping a best-in-class early lifecycle experience to maximize earner retention.

This position offers a rare blend of strategic ownership and zero-to-one innovation, giving you the freedom to build creative, out-of-the-box initiatives from concept to scale. Collaborating closely with APAC Central Ops and key cross-functional leaders, you will amplify your business impact to the next level. If you thrive on solving complex operational challenges, creating meaningful economic opportunities for tens of thousands of earners, and building the essential supply backbone of a nation-wide platform, this role is for you. 

What you’ll do:

• Architect end-to-end earner acquisition strategy spanning signup, conversion, and Early Life Cycle (ELC) retention.
• Pioneer 0-to-1 growth channels and out-of-the-box initiatives across referral programs, strategic partnerships, and online/offline campaigns.
• Monitor competitor landscape and market trends to proactively capture market share.
• Optimize incentive strategy to drive growth while maximizing spend efficiency, ROI, and experiment rigor.
• Analyze and streamline the onboarding funnel step-by-step to eliminate friction and deliver an exceptional first-mile earner experience.
• Boost ELC retention by partnering with Product and Marketing on targeted communications and features.
• Collaborate with APAC Central Ops and regional markets to exchange insights and scale global best practices locally.
• Align with cross-functional partners (Legal, Policy, PR, Safety, Marketing, External Partners) to execute complex, market-leading launches.

What you’ll need

• 4–6 years of experience in Strategy & Operations, Growth, or Product Management within a fast-paced, data-driven environment (Tech, Consulting, or high-growth startups).
• Advanced analytical rigor with proven success in GTM planning, incentive design, experimental frameworks, and performance tracking.
• Proven OKR delivery & high autonomy with end-to-end ownership—from high-level strategy down to meticulous executional details.
• Exceptional executive influence & storytelling, capable of crafting persuasive narratives for senior leadership and external stakeholders.
• Relentless growth mindset & "go-getter" attitude, with the curiosity to challenge status quo and unlock disruptive growth levers.

About Uber

With Uber Eats, we're building Uber's fastest-growing business across all six continents. Today, Uber Eats is available across many parts of APAC, including Taiwan, Japan, Sri Lanka, Australia, and New Zealand. Working on the Delivery Partner Growth team, your work will impact a vast and diverse ecosystem—from supporting tens of thousands of earners in Taiwan to ensuring exceptional service quality for our end consumers. You will collaborate with a group of talented people in a transparent and non-hierarchical team culture where your thoughts are always valued and heard.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward together.