Likeremote

Subscribe to the latest remote jobs:

  • Likeremote jobs on https://LinkedIn.com/
  • Likeremote jobs on https://telegram.org/
  • Likeremote jobs on Reddit.com
Sincro Digital Marketing (India) Private Limited logo

Sr. Specialist, Client Delivery - Incent

Sincro Digital Marketing (India) Private Limited
  • 🇺🇸 United States
  • Remote
  • Senior
  • 1 day ago
  • Microsoft Word
  • Excel
  • Outlook
1 day ago
Auto apply with Likeremote
Not scoredNo CV on file. Upload one and this job gets a score out of 100.Upload CV
The Sr. Specialist provides support to local channel partners and their advertising partners through thought leadership, a strong understanding of the client’s strategic priorities and key business objectives, a thorough understanding of each program’s guidelines, basic knowledge of traditional and digital media, and expertise in both program administration and customer service.

This role is critical to our global client and customer success and each individual must be focused on serving as a brand ambassador, collaborating with internal and external team members, controlling quality, identification of potential risk and issues, being the voice of the customer, and providing excellent customer service.

Duties/Responsibilities: 

  • Work with a wide range of clients and customers (primarily viaphone, chat, and email) to understand their marketing needs and resolve escalations independently 

  • Maintainaccurate profile and communication records with proactive reporting tied to support and actions provided 

  • Coach customers and advertising partners in creating andsubmitting brand-enhancing content and program-abiding documentation 

  • Review marketing materialssubmitted by customers against an established set of guidelines and brand standards todetermine eligible cost for reimbursement 

  • Work withcustomers to increase participation, engagement rates, and content performance on all applicableplatforms 

  • Lead partnershipsby servingas a liaison with internal teams  

  • Collaborate with team 

  • Participate in idea-sharing and brainstorming sessions   

  • Provide ongoing feedback, both internally as well as proactively communicating status and recommendations to customers 

  • Troubleshoot issues with website functionality and work with IT to resolve 

  • Perform monthly release testing and enhancement quality assurance 

  • Perform quality control checks on own work (self-QC) and take accountability for individual quality and productivity 

  • Performquality control checks at the pre-payment level to ensure accuracy and compliance with program guidelines 

  • Support in mentoring and training peers to increase program and platform knowledge and to improve quality 

  • Able to flex up or down in job responsibilities when needed 

Qualifications: 

  • Bachelor’s degree in a business, communication, journalism, marketing, or related field 

  • 1+ years of agency or related experience 

  • Some remote-work experience preferred anddemonstrated ability to work independently  

  • Proven technical competence including experience with Microsoft Word, Excel, Outlook, and social publishing platforms  

  • Multimediadigital knowledge preferred 

  • Experience working with collaborative teams in a fast-paced environment 

  • Understanding of industry trends and a passion for technological innovation &client service 

  • Exceptional client and customer service skills 

  • Strong attention to detail and excellent time management 

  • Strong verbal and written communication skills 

  • A natural curiosity and eager desire to learn 

Sr. Specialist, Client Delivery - Incent · Sincro Digital Marketing (India) Private Limited

Auto apply with Likeremote