Sr. Solution Engineer

Key Responsibilities

Technical Presales & Solution Design

• Lead technical discovery sessions and understand customer requirements.
• Design end-to-end IP video surveillance and Video Management System (VMS) solutions.
• Develop solution architectures for complex enterprise opportunities.
• Conduct technical presentations, product demonstrations, Proof of Concepts (PoCs), and solution workshops.
• Support sales teams throughout the complete sales cycle.
• Prepare technical proposals, solution sizing, calculations, tenders, and RFP responses.

Customer & Partner Enablement

• Build strong relationships with customers, distributors, system integrators, consultants, and channel partners.
• Conduct technical training, certification, and partner enablement sessions.
• Provide technical guidance for solution deployment planning and validation.
• Represent the organization at customer events, exhibitions, and industry seminars.

Technical Mentorship

• Mentor and coach Solution Engineers.
• Review solution designs and promote technical best practices.
• Lead regional technical initiatives and technology adoption programs.
• Act as an escalation point for complex technical opportunities.

Cross-Functional Collaboration

• Collaborate with Sales, Product Management, Professional Services, and Technical Support teams.
• Gather customer and partner feedback to support product and solution improvements.
• Maintain accurate technical documentation and opportunity records.

Required Skills & Experience

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.
• Minimum 10 years of experience in technical presales, solution engineering, systems engineering, or IT solutioning.
• Strong experience in the physical security and video surveillance industry.
• Strong understanding of IP video surveillance, VMS, IP networking, storage, server infrastructure, and solution architecture.
• Hands-on knowledge of Linux and Microsoft Windows platforms.
• Experience designing, sizing, and architecting enterprise video surveillance solutions.
• Working knowledge of leading IP camera manufacturers, enterprise compute, and storage platforms.
• Experience working with system integrators, distributors, consultants, and enterprise customers.
• Exposure to cloud technologies and virtualization platforms.
• Certifications such as Cisco CCNA, Microsoft MCSE/MCITP, or Linux certifications are an added advantage.
• Excellent presentation, communication, stakeholder management, and customer-facing skills.
• Willingness to travel across the West India region as required.