Sr. Salesforce Administrator

Sr. Salesforce Administrator

About us

Kenect is a leading AI-powered texting and reputation management platform used by 10,000+ dealerships and service businesses across North America. We help companies streamline communication, respond faster, and drive real revenue by converting their main business line into a text-enabled number and unifying messaging, reviews, payments, and customer conversations in one simple platform.

What sets Kenect apart from other communication tools is our deep industry expertise and seamless integrations with the systems dealers already use. Teams trust us because our technology is easy to adopt, built for real-world workflows, and delivers measurable improvements in speed, customer satisfaction, and operational efficiency.

We're a fast-growing, mission-driven team building technology that strengthens human connection in a digital-first world and we're just getting started.

About This Role

As a Senior Application Administrator at Kenect, you’ll focus on building applications and tools which help our teams bring the Kenect vision to life. You’ll collaborate with Sales, Customer Experience, Marketing, Customer Support, and Operations teams to design, and execute a broad range of projects from start to finish. You’ll focus on building applications with the partnership of our stakeholders we support. Helping the team stay focused on our goals, providing support to our end users. Administration or development on our core tech stack – Salesforce, Salesforce CPQ, Contact Center Tools, Claude.

What You Will Be Doing

• Responsibilities:
• Design, implement, enhance and maintain all aspects of Salesforce applications
• Build new apps, workflows, processes, reports, dashboards, etc
• Troubleshoot and resolve issues
• Handle daily maintenance tasks
• Provide training
• Participate in the planning, management and execution of systems projects
• Manage other technology platforms (Claude, CPQ, Nooks, ZRA)
• Provide business analysis for process improvement and development best practices
• Specific tasks:
• Solve technical problems and build new tools and applications
• Actively monitor system(s) health
• Write technical documentation during a build
• Demo and receive feedback for tools or applications being built
• Perform quality analysis on tools or applications built by yourself and others
• Deploy configuration and code changes to production
• Perform post-production validation and monitoring for delivered projects
• Work with all internal teams to identify technology gaps and areas for improvement
• Coach end-users on how to use BusApps tools
• Key cross-functional relationships:
• Sales, CX, CS, Marketing, FP&A
• Drive technology projects to completion, with a strong focus on business impact to deliver on goals with a sense of urgency.
• Improve our systems and help bring greater productivity to our end users.
• Work collaboratively with cross-functional teams to scope and execute projects.
• Design, implement, enhance and maintain applications, primarily on the Salesforce platform.
• Administer and integrate tools in our tech stack (Salesforce CPQ, Salesforce Platform, Contact Center) .
• Helping the Business Application team expand our use of the Salesforce MCP server so it can be connected to our CLI tool for development. Identify areas of Salesforce where we AI can be used to assist our users with productivity and to automate tasks.
• Be a leader on our team to promote our AI usage and how it can accelerate the work we do through agents and automating common manual tasks.

Skills & Qualifications

• You have a proven track record of success as a Sr. Salesforce Administrator with at least two years experience at that level.
• Salesforce CPQ experience.
• You know what it means to build high-quality, scalable tools and applications.
• You can break down complex problems to understand the tradeoffs needed to deliver quickly, and build quality applications.
• You’re curious, data-driven, you love to ask questions, and you think critically about problems.
• Can clearly communicate your work with both technical and non-technical team members, including RevOps, leadership, Accounting, Data Science, and end users.
• Experience with Claude co-work or Claude Code, utilizing MCP servers, and agents.

Our Company Values We Hope You Showcase

• Unwavering Customer Obsession
• See it, Solve it, Get it Done
• Build, Adapt, Win

What Kenect Offers!

• Health, Dental, Vision, Life & Disability Insurance
• Your birthday is a paid day off
• Onsite gym
• Breakroom full of snacks and drinks
• Convenient location next to freeway entrance/exit

We believe in hiring self-motivated team members who can run alongside us without needing to be “managed” along the way. Yes, we have managers and 1:1s. Yes, we believe in giving open two-way feedback. We also believe in having team members that can run without the daily guidance that some companies prefer.

Kenect is an equal opportunity employer. We are an organization comprised of people of all kinds of backgrounds, and believe this mix is precisely what makes us strong. All employment decisions at Kenect are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, family or parental status, or any other status protected under federal, state, or local law.