Sr. PagerDuty / AIOps Engineer – Technical Lead

Mandatory Skill –
• Strong hands-on PagerDuty implementation experience
• PagerDuty Event Orchestration
• Event routing, correlation, deduplication & suppression
• Services, teams & business-service configuration
• On-call schedules & escalation policies
• Incident response workflow configuration
• PagerDuty REST APIs / integrations
• Enterprise production implementation experience
• Moogsoft architecture / operations / migration knowledge
• Monitoring & observability concepts

Levels of Technical Interview: 3 levels
Shift Type: Afternoon
Technical Interview Process: Video
Key Responsibilities –
Acts as the technical anchor for PagerDuty impslementation
• Understands existing Moogsoft configuration and maps required capabilities to PagerDuty
• Owns PagerDuty platform configuration and implementation standards
• Designs event orchestration, routing, correlation, deduplication and suppression rules
• Configures services, teams, schedules, escalation policies and responder workflows
• Leads technical decisions for PagerDuty implementation
• Supports migration planning, production cutover and stabilization
• Coordinates technically with monitoring, ServiceNow and automation engineers
• Ensures the implementation meets the agreed SOW technical outcomes
• Leads technical documentation and knowledge transfer.