Sr On-Site Service Spec.Offsite MS

On-Site Services Specialist
Coppell, TX (onsite)
Contract Duration: 12 Months
Mon-Fri 8am-5pm

Provides operational support by operating high-volume copying, scanning, mailing, sorting, and bindery equipment. Prepares mortgage documents for imaging and scanning, handles mail and supplies, performs quality checks, and maintains accurate records while ensuring document confidentiality.

Responsibilities

• Prepare mortgage documents and mail for imaging and scanning.

• Sort documents by department, including Foreclosure, Bankruptcy, and other processing areas.

• Attach appropriate cover sheets and remove staples, paper clips, sticky notes, and creases.

• Organize documents in the correct order, separate batches, and perform quality checks to ensure documents are scan-ready.

• Operate high-volume duplicating, production, scanning, imaging, sorting, mailing, and bindery equipment.

• Perform copying, binding, finishing, and other related production tasks.

• Inspect convenience copiers daily, ensure quality, clear paper jams, restock paper and toner, and report equipment problems to technicians.

• Perform basic equipment troubleshooting and coordinate required service calls.

• Maintain copier areas and ensure equipment and supplies are clean, organized, and properly stocked.

• Maintain management reports, supply inventories, daily meter and service logs, job logs, and other required records.

• Calculate charges for completed jobs, maintain logs, and generate reports as needed.

• Distribute office supplies, fax transmissions, and incoming and outgoing mail to designated locations.

• Perform shipping and receiving duties, including checking packing slips, handling materials, and preparing shipments.

• Deliver completed jobs to designated customer locations, including locations outside the site when required.

• Answer customer questions regarding job status and feasibility, and coordinate service requests.

• Perform filing, document purging, and archiving as requested.

• Provide temporary or occasional reception services, including greeting visitors and handling telephone calls.

• Assist with meeting and conference room setup, building occupant moves, housekeeping, hospitality, file services, call center duties, and light maintenance as assigned.

• Use office and production equipment, including copiers, fax machines, postage meters, calculators, computers, paper cutters, shrink-wrap machines, hole drillers, bindery equipment, joggers, tape machines, stackers, electric staplers, and scales.

• Capture required data for Ricoh MOR, SPG, and job logs.

• Understand the Ricoh Services Portfolio and Technology.

• Travel between customer buildings when required.

• Work occasional overtime, nights, weekends, or off-hour emergency assignments as needed.

• Perform other duties as assigned.

Requirements

• High school diploma or GED and 1–2 years of related work experience.

• Previous copying, scanning, document preparation, or related production experience preferred.

• Basic computer skills, including proficiency with Microsoft Office and familiarity with Outlook, Microsoft Edge, Google Chrome, and Slack.

• Working knowledge of copiers and related equipment; basic troubleshooting, repair, and electronics knowledge preferred.

• Knowledge of shipping and receiving procedures.

• Ability to determine appropriate packing methods and materials and verify incoming materials against packing slips.

• Ability to understand and follow mail delivery instructions and written technical information.

• Strong attention to detail, organization, time management, problem-solving, and troubleshooting skills.

• Ability to work independently and flexibly while completing projects accurately.

• Excellent customer service and verbal communication skills.

• Ability to handle sensitive mortgage documents accurately and confidentially.

• Ability to lift up to 50 pounds; minimal standing and walking required.

• Ability to work in a fast-paced production environment and maintain quality while performing repetitive tasks.

• A valid driver's license and minimum auto insurance coverage may be required for certain assignments; driving is not required for this position.

• Casual dress code; jeans and T-shirts without graphics are permitted. Open-toe shoes are not allowed.