Sr. Director of Core Crisis & Trueblood Services

Frontier Behavioral Health’s presence in Spokane is more than 100 years strong, allowing our non-profit organization to understand the varied needs of our clients and the larger community.  Our programs are designed to provide evidence-based treatment to adults, youth and seniors who are dealing with a wide range of behavioral health issues.  As a Trauma-Informed Care Organization, we firmly believe in recovery and that our clients can lead fulfilling and meaningful lives, and we consider it an honor and a privilege to assist them in their journey.  If you want to have a positive impact in the lives of others come join us!

WHY CHOOSE FRONTIER BEHAVIORAL HEALTH?

• At Frontier Behavioral Health, we value our employees and recognize the importance of EVERY employee’s contribution to our mission.

• Our behavioral health services make a positive difference in the lives of those we serve and contribute to the health, safety, and quality of life for everyone in Spokane County.

• At FBH we have a variety of client services, including outpatient, inpatient, community outreach, crisis services, partnerships with schools, law enforcement and more.

• Our evidence-based, culturally appropriate, trauma informed behavioral health services address the diverse needs of those we serve.

The Senior Director of CORE Crisis and Trueblood Services is a member of the FBH senior leadership team and provides strategic leadership, clinical oversight, and direct supervision of assigned clinical directors and program leaders. The Senior Director provides leadership for FBH’s CORE Crisis Services model, an integrated framework designed to connect individuals experiencing a behavioral health crisis to the right level of care, at the right time, through coordinated access, triage, diversion, response, stabilization, and evaluation. CORE serves as the central connection point across the FBH behavioral health crisis continuum.

The Senior Director also provides strategic and operational leadership for FBH’s Forensic Mental Health Outpatient program and Trueblood Services, including FPATH, FHARPS, OCRP, CDU, and Trueblood Housing. This responsibility includes oversight of services designed to support individuals with complex behavioral health and forensic needs, including individuals involved with or at risk of involvement with the criminal legal system. The Senior Director ensures that Trueblood programs are coordinated, trauma-informed, person-centered, recovery-oriented, culturally responsive, and aligned with applicable Trueblood requirements, contractual obligations, and evidence-informed practices.

The Senior Director ensures that CORE Crisis Services and Trueblood Services operate within a coordinated system of care and works collaboratively with internal programs and external partners to improve access, engagement, stabilization, continuity of care, and outcomes for individuals with complex behavioral health needs.

ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the following. Other duties may be assigned.

Organizational Leadership

• In collaboration with the Chief Clinical Officer, plan, develop, organize and implement initiatives, goals, priorities, policies and processes for programs and service areas.  
• Assist the Chief Clinical Officer in organizational and strategic planning.
• Prepare documentation for, and presentations to, auditing entities and ensures responses to external program audits are timely and any corrective action plans are implemented.
• Role model and promote positive leadership that is aligned with the agency’s strategic priorities and supports the overall operational needs of the organization.
• Promote and sustain initiatives promoted by the agency such as Trauma Informed Care, Motivational Interviewing, etc.
• Accept delegation and follow through with specific expanded assignments and responsibilities within the FBH system such as quality improvements teams, agency initiatives, task groups, committees, consultations, mentoring or training responsibilities.
• Manage community concerns and participate in media related requests and activities as directed by the Chief Clinical Officer.
• Develop grant proposals and or Requests for Proposals as directed by the Chief Clinical Officer.
• Act on behalf of the Chief Clinical Officer as requested.

Oversight of Assigned Programs

• Ensure services are provided in accordance with current FBH policies and procedures.
• Working with CCO, ensures all programs are meeting contractual compliance and funding requirements.
• Ensure compliance with the Revised Code of Washington (RCW), Washington Administrative Code (WAC), and all other laws, rules, regulations, and policies and procedures as it relates to the provision of services.
• Work to assure that services are delivered in a manner that meets qualitative and quantitative standards of the agency and applicable licensing or regulatory bodies.
• Direct continual quality and process improvement efforts, creating metrics and utilizing data to evaluate achievement of objectives.
• Stay abreast of legislative changes and the impact they have on clinical or crisis services.
• Ensures all clinical staff members receive appropriate orientation and training in order to be successful in their positions.
• Keep Chief Clinical Officer appraised of challenges or concerns and opportunities or desire for changes in programs, policies or practices.  
• Facilitate communication between the executive team and program areas.
• Ensure equal opportunity for all staff in reporting chain regarding work assignments, training, promotions and other conditions and privileges of employment.
• Maintain and enhance customer service to ensure that internal and external customers have positive experiences.
• Develop, maintain and enhance whenever possible referral sources with appropriate agencies and ensure FBH’s working relationships in the community are positive and effective.
• Work closely as necessary with other community resources, professionals and systems (e.g., law enforcement, DOC, DCYF) to support quality care and facilitate a collaborative partnership between FBH and other such entities.
• Assist with problem solving, solutioning, and resolving issues and concerns.
• Provide strategic and operational leadership for FBH's Trueblood Services portfolio, including FPATH, FHARPS, OCRP, CDU, and Trueblood Housing.
• Ensure coordination and integration across Trueblood programs to promote continuity of care, effective transitions, engagement in treatment, housing stability, and improved outcomes for individuals with complex behavioral health and forensic needs.
• Provide leadership and oversight to ensure Trueblood services are delivered in accordance with applicable Trueblood requirements, contracts, performance expectations, regulatory standards, and FBH policies and procedures.
• Promote evidence-informed, trauma-informed, person-centered, recovery-oriented, and culturally responsive approaches when serving individuals involved with the criminal legal system.
• Support effective collaboration among Trueblood programs and internal FBH services, including crisis services, outpatient behavioral health, substance use disorder services, housing services, care coordination, and other community-based supports.
• Develop and maintain effective partnerships with courts, corrections, law enforcement, public defenders, prosecutors, healthcare providers, housing providers, behavioral health systems, and other community partners involved in serving forensic populations.
• Monitor Trueblood program performance, outcomes, access, engagement, housing stability, service utilization, contractual deliverables, and other performance measures and use data to inform program development and quality improvement.
• Identify gaps and opportunities within the Trueblood service continuum and develop strategies to improve access, engagement, coordination, stabilization, and successful community integration.
• Ensure appropriate communication and coordination between Trueblood Services and the broader FBH crisis continuum, including CORE Crisis Services, when individuals require crisis intervention, mobile response, evaluation, stabilization, or other crisis services.

Management of Personnel

• Participate in the selection process for new staff.
• Ensuring consistency in practice and adherence to policies and processes within program areas.
• Support the professional development of direct reports, offering opportunities, guidance and correction as needed.
• In collaboration with the Chief Clinical Officer, develop timely performance appraisals for direct reports.
• Provide both regularly scheduled and as-needed supervision and provide consultation to supervisees as necessary.
• Provide leadership, coaching, consultation, and professional development to Directors and program leaders overseeingCORE Crisis Services and Trueblood programs, including support in managing the unique clinical, operational, regulatory, and system-partnership requirements associated with crisis and forensic behavioral health services.

QUALIFIED APPLICANTS WILL HAVE:

REQUIRED:

• Minimum of a Master's degree in behavioral health sciences required.
• Must be clinically licensed in Washington State.
• Must have at least seven years' experience providing direct treatment/crisis services in behavioral health care setting with children, families, and adults experiencing serious emotional problems, mental illness, substance use disorders, co-occurring conditions, and/or complex behavioral health needs.
• Must have experience working with forensic populations and individuals involved with the criminal legal system, including individuals with serious mental illness, co-occurring substance use disorders, competency-related needs, or other complex behavioral health needs including individuals associated with forensic systems.
• Must have at least five years' progressive experience in the management and administration of behavioral health programs, with demonstrated leadership ability and strong supervision and management skills.
• Must have a broad range of experience and/or knowledge related to providing clinical services to children, youth, families, and adults with serious mental illness in a community behavioral health setting, including community outreach, mobile crisis services, crisis intervention, stabilization, and clinical program development.
• Demonstrated knowledge of RCW 71.05 and RCW 71.34, RCW 9.41.040, and RCW 10.77.

PREFERRED:

• Substance Use Disorder Professional preferred.
• Experience as a Designated Crisis Responder (DCR) preferred.
• Experience working collaboratively with courts, corrections, law enforcement, public defenders, prosecutors, healthcare systems, and other criminal legal system, and community partners preferred.

PHYSICAL, SENSORY & ENVIRONMENTAL:

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Work is generally performed in an office setting which may involve sitting and use of computers for four to eight hours per day.
• May be required to lift 10 - 20 pounds.
• Work may be performed out of office and travel may be needed to outside areas.
•  Blood-borne Pathogen Category III - No exposure to blood-borne pathogens.

PAY RANGE (Salary/Exempt): $132,818.11 - $162,394.37

• All pay is based on longevity at Frontier Behavioral Health, thus, the starting pay is $132,818.11.

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#IND1

Our Benefits and Perks are Amazing!

​WE BELIEVE IN WORK LIFE BALANCE:

• Paid Time Off – Employees accrue up to 26 days of PTO in the first year of employment!

• Plus 9 Paid Federal Holidays!

• Sick Leave – Extended Sick Leave and Paid Sick and Safe Time.

• Some positions qualify for a Compressed Workweek option resulting in up to additional 26 days off per year.

BENEFITS:www.fbhwa.org/careers/benefits 

• Medical, Dental and Vision

• Retirement – We offer an impressive 403b plan including standard 3% employer contribution plus an additional 3% employer match.

• Flexible Spending Accounts

• Life Insurance – Company paid coverage that starts the first of the month following 6 months from your date of hire.

PERKS:www.fbhwa.org/careers/perks 

• Signing Bonus!

• No-cost licensure supervision for those pursuing clinical licensure.

• Federal and State Loan Forgiveness Program for qualifying Programs.

• Reimbursement ofLicense/Certification application fee that is required for the position.

• Free Employee Assistance Program

• Staff Discounts at various FBH partners throughout Spokane!

Benefits described above are based on employees who hold .5 FTE positions or greater and/or some benefits vary based on FTE. PRN positions are not benefit eligible or eligible for a sign on bonus.