Sr. Configuration Management Analyst

JOB TITLE: Senior Configuration Management Analyst
INDUSTRY: Energy
LOCATION: Carmel, IN (Onsite – 4 Days Per Week)

Summary:

Theoris is assisting our client in their search for a Senior Configuration Management Analyst with ServiceNow experience. This role is responsible for managing and executing the configuration management process while ensuring the accuracy and integrity of the Configuration Management Database (CMDB).

In this role, the Senior Configuration Management Analyst supports key corporate priorities by improving operational efficiency, maintaining regulatory compliance, and reducing security risks. Additionally, this position enhances customer service and responsiveness while establishing a strong foundation for IT services.

Key Responsibilities

Partner with IT Service Management (ITSM) leadership to enhance processes, optimize performance, and maintain service quality using the ServiceNow platform

Develop and maintain Configuration Management Database (CMDB) standards within ServiceNow, ensuring CI data accuracy, completeness, and alignment with organizational policies, naming conventions, and compliance requirements

Support configuration and change management processes by identifying and remediating unauthorized CI changes, conducting configuration audits and reconciliations, and maintaining visibility into the health of the IT environment

Design and deliver dashboards and reports to provide actionable insights on Key Performance Indicators (KPIs) and Critical Success Factors (CSFs), driving data-informed decisions and accountability

Collaborate with stakeholders and process owners to operationalize services, improve CMDB data integrity, and implement process and tooling enhancements that strengthen ITIL-based practices and ITSM maturity

Proactively identify opportunities for automation, process improvement, and reliability enhancements by leveraging ServiceNow capabilities to streamline workflows and enable better service delivery

Qualifications

Bachelor’s degree in Information Technology, Computer Science, or related field

At least 7 years of Configuration Management (CMDB) experience required

ServiceNow experience required

Asset Management experience

ITIL Foundations Certification preferred

ITIL Operational Support & Analysis (OSA) Intermediate Certification or Service Operation (SO) Intermediate Certification preferred

Appropriate level will be determined based upon experience and knowledge.

About Theoris

Our goal is to Fuel Your Career! As a Theoris team member, you join a culture based on people-centered values and an environment that fosters both personal and professional growth. We build long-term relationships with our clients and our consultants. With over 30 years of building strong relationships in the industry, we’re uniquely positioned to make the right connections. This knowledge is used to find the right job placement. Our recruiting teams are experts dedicated to the information technology and engineering staffing space and are highly respected by our client base.

Best-In-Class-Benefits

We are in the people business; treating people right is our ONLY priority. Theoris Services consultants are full-time employees with full benefits, including:
•    Robust Health Insurance
•    401(k) plan
•    PTO
•    Paid holidays